Genesis Fitzgerald
Perris
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and personal growth goals.
Overview
3
3
years of professional experience
Work History
Human Resources Assistant
Amazon
10.2023 - Current
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
Front Desk Receptionist
G.C.A. Roofing
01.2021 - 04.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Organized, maintained and updated information in computer databases.
- Collected deposit payments, processed transactions and updated relevant records.
Pharmacy Technician
Rite-Aid Pharmacy
10.2021 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Collaborated with patient insurance providers to ensure medication and treatment coverage.
Education
Master of Science - Counseling Psychology
California Baptist University
Riverside, CA05.2025
Bachelor of Science - Psychology
University of La Verne
La Verne, CA05.2022
Skills
- Employee Relations
- Computer Literacy
- Human Resources Support
- Records Maintenance
- Conflict Management
- Adaptability
- Microsoft Office and Excel
- Generating Reports
- Sensitive Information Handling
Timeline
Human Resources Assistant
Amazon
10.2023 - Current
Pharmacy Technician
Rite-Aid Pharmacy
10.2021 - 12.2022
Front Desk Receptionist
G.C.A. Roofing
01.2021 - 04.2023
Master of Science - Counseling Psychology
California Baptist University
Bachelor of Science - Psychology
University of La Verne
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