Overview
Work History
Education
Skills
Languages
Timeline
Generic

GENESIS CHOW

Toronto,Canada

Overview

12
12
years of professional experience

Work History

Senior Public Service Assistant

Toronto Public Library
07.2023 - Current
  • Works effectively in collaborative environment, uses initiative, is self-directed, and is committed to innovation and creativity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Perform customer card registrations, holds, fine assessments, and general functions relating to the circulation of materials via Symphony.

Borrowers/Client Information Services

Pickering Public Library
10.2022 - Current
  • Greet and welcome Library customers and provide excellent customer service by responding to customer needs.
  • Delivering effective and positive customer service and support in-person, online, and phone.
  • Perform functions relating to the circulation of materials, including customer registration, renewals, holds, and fines via Horizon.

Customer Service Associate

Ajax Public Library
03.2022 - Current
  • Actively promoting online collection (Libby, Hoopla, Kanopy, etc) and support for technology (SelfCheck, SmartCheck, smartphone app).
  • Maintains awareness of public experience, offers excellent and proactive customer service, and builds community connections.
  • Perform functions relating to the circulation of materials, including customer registration, renewals, holds, and fines via Koha.

Page

Markham Public LIbrary
11.2021 - 05.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintaining quality of excellence through daily re-shelves, shelf-reading, holds, expired, opening, and closing duties.
  • Gained strong understanding of various methods for cataloging books and other materials.

Operations Manager

Sky Zone
08.2012 - 03.2019
  • Delivered on park’s monthly, quarterly, and annually departmental goals by anticipating and recognizing business opportunities and leading team to meet them.
  • Participated in hiring and training of employees and assisting in achieving performance goals and evaluations.
  • Resolve Guest service issues with discretion and professionalism.

Education

Diploma - Library And Information Technology

Seneca College of Applied Arts And Technology
North York, ON
05.2013

Skills

  • Records Storage
  • Materials Sorting
  • Library Research
  • Research Reports
  • Complaint Handling
  • Work Schedule Preparation
  • Budgeting and finance
  • Adaptable and Flexible

Languages

Cantonese
Native or Bilingual

Timeline

Senior Public Service Assistant

Toronto Public Library
07.2023 - Current

Borrowers/Client Information Services

Pickering Public Library
10.2022 - Current

Customer Service Associate

Ajax Public Library
03.2022 - Current

Page

Markham Public LIbrary
11.2021 - 05.2022

Operations Manager

Sky Zone
08.2012 - 03.2019

Diploma - Library And Information Technology

Seneca College of Applied Arts And Technology

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