Genesis Arquines
7871 No.1 Road Richmond ,BC
Summary
A dedicated Automotive service advisor with 13 years of professional experience. An Encouraging Assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Automotive Service Assistant Manager
Canadian Tire #389
2290 Cambie St, Vancouver, BC V5Z 2T7
06.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Lead and manage a team of automotive technicians, service advisors, and support staff.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various task.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Developed estimates by costing materials, supplies, and labor.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Service Advisor
Canadian Tire #389
2290 Cambie St, Vancouver, BC V5Z 2T7
04.2016 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Perform a preliminary inspections of customers vehicle to identify and document issues.
- Provide customers with service recommendations based on their vehicle's issues, manufacturers guidelines, and scheduled preventative maintenance.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Provided customers with accurate itemized cost estimates for recommended services and repairs and educated customers on the important of regular maintenance and preventive maintenance.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Suggested additional services to customers in order to meet upsell goals.
- Coordinated with parts department to determine availability of necessary components.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
AUTOMOTIVE ASSISTANT MANAGER
CANADIAN TIRE #606
3500 No. 3 Rd, Richmond, BC V6X 2C1
03.2013 - 03.2016
JUNIOR PARTS AND SERVICE ADVISOR
CANADIAN TIRE #606
3500 No. 3 Rd, Richmond, BC V6X 2C1
01.2011 - 03.2013
Education
AUTOMOTIVE SERVICE ADVISOR TRAINING
NATIONAL AUTOMOTIVE PARTS ASSOCIATION
Vancouver, BC2020
Automotive Service Technician Foundation
Vancouver Community College
Vancouver, BC2010
Skills
- Team Leadership
- Team motivation
- Teamwork and Collaboration
- Goal Setting
- Product and service knowledge
- Customer Relations
- Customer Service
- Computer Skills
- Interpersonal Relations
- MS Office
- Costar System(Canadian Tire Invoice Program)
Languages
English
Tagalog
Timeline
Automotive Service Assistant Manager
Canadian Tire #389
06.2021 - Current
Service Advisor
Canadian Tire #389
04.2016 - Current
AUTOMOTIVE ASSISTANT MANAGER
CANADIAN TIRE #606
03.2013 - 03.2016
JUNIOR PARTS AND SERVICE ADVISOR
CANADIAN TIRE #606
01.2011 - 03.2013
AUTOMOTIVE SERVICE ADVISOR TRAINING
NATIONAL AUTOMOTIVE PARTS ASSOCIATION
Automotive Service Technician Foundation
Vancouver Community College