GENELLE ALEXIS REYES
Victoria,Canada
Summary
Customer-centric professional with eight years of experience in various industries including insurance, government banking and finance, specializing in delivering exceptional customer service. Proven track record of building strong relationships with clients and ensuring their satisfaction. Proficient in handling a wide range of customer inquiries, complaints, and requests, consistently providing prompt and accurate resolutions. Demonstrated ability to handle high-pressure situations with professionalism and empathy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
COBS Bread Bakery
Victoria, BC
03.2022 - Current
- Lead and manage a dynamic sales team while driving revenue growth
- Ensure the delivery of exceptional customer service by setting high standards and coaching the team to build lasting customer relationships
- Collaborates with the bakery production team to monitor inventory levels and ensure optimal stock availability.
Customer Associate
Land Bank of the Philippines
Manila, PH
09.2015 - 06.2021
- Provided professional and courteous service to customers, assisting them with their banking needs, inquiries, and account-related transactions
- Processed various account-related transactions, such as deposits, withdrawals, loans and wire transfers up to $1,000,000.00
- Strongly guaranteed compliance with regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) and fraud prevention policies
- Verified customer identification and performed necessary due diligence procedures for high-risk transactions
- Resolved customer issues and complaints effectively and timely, demonstrating empathy and problem-solving skills through e-mail, phone calls, and written communication.
Business Process Associate
Manulife Business Processing Services
Quezon City, PH
02.2014 - 07.2014
- Executed and monitored business processes, ensuring adherence to established procedures and service level agreements
- Handled highly sensitive and heavily regulated information
- Recognized for exceptional attention to detail and ability to consistently deliver accurate and high-quality work
Education
Diploma in Business Administration -
University of Victoria
04.2023
Bachelor of Science in Business Administration and Marketing Management -
Pamantasan ng Lungsod ng Maynila
04.2013
Skills
- Payments Processing
- Cash Management
- Compliance and Risk Management
- Documentation and Record Keeping
- Excellent Written and Verbal Communication
- Analytical Skills
- Customer Service
- MS Office Proficiency
Certification
- Professional Development Certificate - Administrative Technology
- Professional Development Certificate - Business Communication
Timeline
Sales Manager
COBS Bread Bakery
03.2022 - Current
Customer Associate
Land Bank of the Philippines
09.2015 - 06.2021
Business Process Associate
Manulife Business Processing Services
02.2014 - 07.2014
Diploma in Business Administration -
University of Victoria
Bachelor of Science in Business Administration and Marketing Management -
Pamantasan ng Lungsod ng Maynila
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