Genelia Cherubin
Toronto,ON
Summary
Dedicated and goal-driven professional with a strong work ethic and a commitment to excellence. Highly organized and detail-oriented, with a thoughtful and self-aware approach to tasks. Known for being honest, kind, and open-minded, fostering positive relationships with colleagues and patients. A determined problem-solver who believes in perseverance and overcoming challenges. Thrives in environments that require adaptability, critical thinking, and continuous learning. Passionate about healthcare and patient care, with a focus on precision and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Clerk
123 Dentistry
Mississauga, Ontario
10.2024 - Current
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Answered telephones, directed calls, and took messages.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Completed relevant insurance and other claim forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Contracted Dental Receptionist
NHI
Toronto, Ontario
03.2023 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Took customer payments and billed insurance companies for remaining balance.
- Processed referrals to specialists when required by the dentist.
- Collected payments from patients in accordance with established policies and procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Sterilization Dental Assistant
Regency dental
Toronto, Ontario
10.2022 - 01.2023
- Gathered and prepared instruments and surgical supplies.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Changed autoclave charts daily by dating and initialing each chart load.
- Packaged instruments into peel pouches and properly labeled pouches.
- Monitored temperature readings throughout a cycle to ensure optimal results are achieved.
- Cleaned instruments to prepare for sterilization.
- Tracked expiration dates of sterilized items and removed expired items from circulation.
Customer Service Representative
CANARAY
Mississauga, Ontario
10.2021 - 05.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted available products and services to customers during service, account management and order calls.
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
Bachelor of Science - Nursing
Humber College
Toronto05-2028
Skills
- HIPAA guidelines
- Care plan implementation
- First aid and CPR
- Time management
- Typing speed of 50 wpm
- Administrative support
- Patient care
- Clinical documentation
- Problem solving
- Reception desk management
Affiliations
• Fitness & Wellness Enthusiast – Regularly engage in gym workouts, Pilates, and skating, demonstrating discipline, consistency, and commitment to personal health and well-being.
• Lifelong Learner – Passionate about reading and intellectual growth, constantly seeking new knowledge to enhance critical thinking and problem-solving skills.
• Content Creation Aspirant – Exploring social media as a creative outlet, aiming to share insights on fitness, natural beauty, and lifestyle while connecting with like-minded individuals.
• Animal Caregiver – Experience in caring for cats and kittens, showcasing patience, responsibility, and empathy.
Certification
Basic Life Support (BLS) Certification
CPR & First Aid Certification
Languages
English
Native/ Bilingual
French
Elementary
Spanish
Elementary
Timeline
Administrative Clerk
123 Dentistry
10.2024 - Current
Contracted Dental Receptionist
NHI
03.2023 - Current
Sterilization Dental Assistant
Regency dental
10.2022 - 01.2023
Customer Service Representative
CANARAY
10.2021 - 05.2022
Bachelor of Science - Nursing
Humber College
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