Genedine P. Ventura
Garden Grove
Summary
Thorough team contributor and independent worker with strong organizational capabilities. Experienced in handling numerous tasks at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passport Acceptance Agent
CSUDH Passport Hub Center
Carson, CA
03.2025 - Current
- Executed the official acceptance of passport applications, ensuring all required documents were present, including proof of U.S. citizenship and a valid photo ID.
- Verified the identity of applicants by meticulously comparing government-issued identification with the individual present.
- Provided customer service support for passport application processes.
Sales Associate
Forever 21, Main Place Mall
Santa Ana
07.2024 - 03.2025
- Provide customer service by assisting with product selections, returns, and floor recovery
- Efficiently managed multiple tasks simultaneously, prioritizing effectively to meet customers needs in a fast-paced environment.
- Worked on registers to help with purchases, returns or exchanges
Front desk/Remote
Furniture Medic
Pomona
01.2024 - 06.2024
- Maintained and updated comprehensive data using Excel, ensuring 100% data accuracy and integrity.
- Generated accurate and timely furniture estimates using provided specifications, consistently meeting client deadlines
- Managed daily email correspondence, providing prompt and professional responses to client inquiries and internal communications
Driver
Instacart
02.2023 - 12.2023
- Delivered food or groceries to customers’ homes within designated timeframes
- Met physical demands of the role, including lifting and carrying up to 40lbs
- Demonstrated excellent communication by interacting with both customers and store staff
Cashier
Red Ribbon Bakeshop
Anaheim
04.2021 - 10.2022
- Provided exceptional customer service, addressing customer needs with empathy and respect - Helped them with bakery or kitchen items at the register
- Maintained clean and inviting store environment by cleaning tables, floors, and displays
- Restocked bakery items
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA05-2022
Skills
- Client support
- Strong organizational abilities
- Bilingual verbal communication: English and Spanish
- IT support services
- Knowledge of Windows security permissions
- Understanding of TCP/IP, DNS, and DHCP protocols
- Office 365 expertise
- Fundamental hardware knowledge
- Knowledgeable in navigating Windows and Mac environments
- Proficient in Python and Java
Certification
- ServSafe Food Handler certificate (2021)
- Passport Acceptance Agent Certificate (2025)
Languages
English
Native or Bilingual
Spanish
Professional Working
IT EXPERIENCE
- Voluntarily provided tech assistance at my retail job (Forever21) when computers and card scanners screens were frozen and was able to do so in a fast- paced environment
- Helped friends build a personal computer with hardware installation which helped me gain an understanding of computer components and operating systems
- Pursuing degree in Information technology at California State University Dominguez Hills (2023)
- Took a class at Santa Ana college where we learned how to create our own web page writing HTML
- Classes in python and java to practice and improve programming skills
- Voluntarily troubleshooting devices at my current workplace (CSUDH Passport Office) such as printer jams, camera, and desktop issues
AWARDS
Honor Role (4) and Principal’s Award (2) - Garden Grove High School - 2020 Invited Scholar for National Youth Leadership Forum:Law & CSI
Timeline
Passport Acceptance Agent
CSUDH Passport Hub Center
03.2025 - Current
Sales Associate
Forever 21, Main Place Mall
07.2024 - 03.2025
Front desk/Remote
Furniture Medic
01.2024 - 06.2024
Driver
Instacart
02.2023 - 12.2023
Cashier
Red Ribbon Bakeshop
04.2021 - 10.2022
High School Diploma -
Garden Grove High School