Genecia Rae Tapia
Chula Vista
Summary
Dedicated sales associate with expertise in customer service, sales promotion, and point-of-sale operations. Proven ability to enhance customer experiences and train team members effectively.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tillys
National City
02.2026 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting merchandise and answering product inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on current sales and promotions to drive interest.
- Handled returns and exchanges while maintaining a positive customer experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing displays and restocking items.
- Managed fitting room operations by ensuring cleanliness and organization.
Host/Busser
Islands Fine Burgers and Drinks
Mira Mesa
05.2024 - 10.2024
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with servers to communicate guest needs effectively.
- Trained new hosts on procedures and customer service standards, enhancing team performance.
- Provided accurate wait times and monitored waiting list, improving guest satisfaction.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Supported other departments by providing assistance with bussing tables and delivering food orders.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Store Lead
Everytable
La Jolla
07.2023 - 03.2024
- Supervised daily operations to enhance workflow efficiency in the store.
- Trained and mentored new team members on store policies to improve onboarding experience.
- Collaborated with team to meet and exceed store goals and objectives.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the sales floor.
- Regularly communicated with upper management regarding operational matters affecting the business.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Host/ Take Out/ Food Runner
BJ's Restaurant & Brewhouse
La Jolla
06.2022 - 08.2023
- Greeted and seated guests promptly in a fast-paced environment.
- Facilitated communication between guests and servers to enhance dining experience.
- Coordinated with kitchen staff to ensure prompt food delivery and guest satisfaction.
- Maintained cleanliness and organization of the host stand and entrance area.
- Effectively multitasked within a fast-paced environment.
- Trained new hosts on company procedures and customer service standards.
- Stocked service stations with ice, napkins and straws.
- Assisted in preparing dishes for service by garnishing and checking presentation.
Skills
- Point-of-sale operation
- Customer service
- Sales promotion
- Inventory tracking
- Product knowledge
- Team collaboration
Timeline
Sales Associate
Tillys
02.2026 - Current
Host/Busser
Islands Fine Burgers and Drinks
05.2024 - 10.2024
Store Lead
Everytable
07.2023 - 03.2024
Host/ Take Out/ Food Runner
BJ's Restaurant & Brewhouse
06.2022 - 08.2023