Gene Sy
Toronto,ON
Summary
Accomplished Store Manager with a proven track record at Wild Wing Restaurant, excelling in customer relations and inventory management. Demonstrated ability to enhance customer satisfaction and streamline operations, leading to increased efficiency. Skilled in mentoring staff and innovative problem-solving, ensuring a positive and productive retail environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Wild Wing Restaurant
09.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Certificate - Tourism And Travel Management
Seneca College
Markham, ON08-2017
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store operations
- Friendly and positive
- Customer service management
- Inventory management
- Staff management
Certification
Smart Serve Certified
Timeline
Store Manager
Wild Wing Restaurant
09.2017 - Current
Certificate - Tourism And Travel Management
Seneca College
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