Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gena Forno

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Dispatcher

GFL Environmental
07.2021 - Current
  • Communicate with drivers and personnel to schedule customer services.
  • Direct dispatching, routing, and tracking of 15 fleet vehicles.
  • Closely monitor dispatch board to triage and prioritize daily calls.
  • Analyze customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.

Department Manager

Lowe's
09.2017 - 07.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Associate

Rona
06.2014 - 09.2017
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Attended to customer complaints and processed product return or replacement requests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Front Desk Agent

Best Western Hotel
10.2010 - 09.2014
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Receptionist

MTS Allstream
09.2005 - 06.2010
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Warehouse Worker

Liquidation World
06.2001 - 09.2005
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.

Education

High School Diploma -

Chestermere High School
Calgary, AB
06.2001

Skills

  • Effective Communication
  • Customer Relationship Management
  • Administrative and Office Support
  • Understanding Customer Needs
  • Good Communication Skills
  • Calm and Professional Under Pressure

Timeline

Dispatcher

GFL Environmental
07.2021 - Current

Department Manager

Lowe's
09.2017 - 07.2021

Customer Service Associate

Rona
06.2014 - 09.2017

Front Desk Agent

Best Western Hotel
10.2010 - 09.2014

Receptionist

MTS Allstream
09.2005 - 06.2010

Warehouse Worker

Liquidation World
06.2001 - 09.2005

High School Diploma -

Chestermere High School

Similar Profiles

CREATE PROFILE
Gena Forno