GEMMA R. ARSENIO
Mississauga
Summary
Banking and finance professional with 8+ years of experience in retail banking, lending, account management, customer service, sales, and team leadership. Additional Canadian experience as a Sales Associate. Seeking Banking, Finance, Accounts Receivable, Administrative Support, or Office positions.
Experienced with managing complex financial transactions and maintaining accurate financial records. Utilizes advanced accounting software to streamline processes and improve efficiency. Track record of ensuring compliance with financial regulations and delivering precise financial reporting.
Overview
1
1
Language
2
2
years of professional experience
Work History
FINANCIAL ACCOUNT OFFICER
BDO Network Bank Inc.
Bacolod, Philippines
- Managed a portfolio of retail and business clients by providing financial products and banking solutions tailored to their needs.
- Evaluated loan applications through financial analysis, credit assessment, and verification of supporting documents.
- Processed loan applications from initial review through approval while ensuring compliance with banking policies and regulatory requirements.
- Built and maintained strong client relationships by delivering exceptional customer service and financial guidance.
- Identified opportunities to cross-sell banking products, including loans, deposits, insurance, and other financial services.
- Monitored loan accounts and repayment performance, following up with clients to minimize delinquency and maintain portfolio quality.
- Prepared accurate financial reports, client documentation, and account records while ensuring data integrity and confidentiality.
- Collaborated with branch staff and management to achieve monthly sales, lending, and customer service targets.
- Ensured compliance with internal controls, risk management procedures, and banking regulations.
- Resolved customer inquiries and provided timely solutions to support a positive client experience.
Account Officer
LifeBankMicro FinanceInc
- Managed a portfolio of clients by providing microfinance products and financial services tailored to their business and personal needs.
- Conducted credit investigations, financial assessments, and loan evaluations to determine clients' creditworthiness.
- Processed loan applications, verified supporting documents, and prepared loan recommendations in accordance with company policies.
- Monitored loan accounts and repayment schedules, ensuring timely collections and maintaining a high-quality loan portfolio.
- Built and maintained strong relationships with clients through regular visits, financial consultations, and exceptional customer service.
- Identified opportunities to grow the client portfolio by acquiring new customers and promoting financial products.
- Prepared accurate financial reports, client records, and loan documentation while maintaining data confidentiality.
- Collaborated with branch management to achieve monthly lending, collection, and business development targets.
- Ensured compliance with internal policies, lending procedures, and regulatory requirements.
- Resolved client concerns professionally and provided financial education to support responsible borrowing and repayment.
QUALITY ASSURANCE PERSONNEL
Monde MYSan Inc.
- Conducted quality inspections of raw materials, in-process products, and finished goods to ensure compliance with company standards and food safety regulations.
- Monitored production processes and identified quality issues, recommending corrective and preventive actions to maintain product quality.
- Maintained accurate quality control records, inspection reports, and documentation in accordance with company procedures.
- Collaborated with production and warehouse teams to resolve quality concerns and improve operational efficiency.
- Performed routine product testing and inspections to ensure consistency, safety, and compliance with quality specifications.
- Assisted in internal quality audits and supported continuous process improvement initiatives.
- Ensured compliance with Good Manufacturing Practices (GMP), workplace safety standards, and company quality policies.
- Reported quality concerns promptly and worked with cross-functional teams to implement effective solutions.
Sales Associate
Brassex Inc.
Canada
12.2023 - 01.2024
- Delivered exceptional customer service by assisting customers with product selection and providing product information.
- Processed cash, debit, and credit card transactions accurately using the Point-of-Sale (POS) system.
- Maintained accurate inventory records and replenished merchandise to ensure product availability.
- Organized and maintained attractive product displays to enhance the customer shopping experience.
- Assisted in receiving, unpacking, and stocking merchandise while ensuring inventory accuracy.
- Resolved customer inquiries and concerns professionally, ensuring a high level of customer satisfaction.
- Worked collaboratively with team members to achieve daily sales goals and maintain efficient store operations.
- Maintained a clean, organized, and safe sales floor in accordance with company standards.
TEAM HEAD – FINANCIAL ACCOUNT OFFICER
BDO Network Bank Inc.
La Carlota Branch, Philippines
08.2021 - 02.2023
- Led and supervised a team of Account Officers to achieve monthly sales, lending, and portfolio growth targets.
- Monitored team performance through key performance indicators (KPIs) and provided coaching to improve productivity and service quality.
- Managed a portfolio of retail and business clients by offering financial products and tailored banking solutions.
- Reviewed and approved loan applications, ensuring compliance with bank policies, credit standards, and regulatory requirements.
- Developed sales strategies that increased customer acquisition and strengthened existing client relationships.
- Prepared daily, weekly, and monthly sales and financial performance reports for management.
- Collaborated with branch management to implement business development initiatives and achieve organizational goals.
- Resolved complex customer concerns and provided timely solutions to maintain high levels of client satisfaction.
- Ensured accuracy of financial records, documentation, and banking transactions while maintaining confidentiality.
- Mentored and trained new employees on banking procedures, customer service standards, and sales techniques.
Education
Business Administration Co-op - undefined
Toronto School of Management
Toronto, Ontario, CanadaBachelor of Science - Business Administration, Major in Financial Management
La Carlota City College
La Carlota City, Neg.Occ, PhilippinesSkills
- Bank reconciliation
- Invoice processing
- Bookkeeping
- Internal auditing
- Accounts receivable and payable
- Cash flow management
Languages
English
Full Professional
ACHIEVE
Promoted from Account Officer to Team head Oic - August 2021-Feb 2023, Top 8 Account Officer - Nationwide Philippines 2020, Top 1 Account Officer - Visayas Region 2020, Top 3 Account Officer - Visayas Region 2019
Timeline
Sales Associate
Brassex Inc.
12.2023 - 01.2024
TEAM HEAD – FINANCIAL ACCOUNT OFFICER
BDO Network Bank Inc.
08.2021 - 02.2023
Bachelor of Science - Business Administration, Major in Financial Management
La Carlota City College
Business Administration Co-op - undefined
Toronto School of Management
QUALITY ASSURANCE PERSONNEL
Monde MYSan Inc.
Account Officer
LifeBankMicro FinanceInc
FINANCIAL ACCOUNT OFFICER
BDO Network Bank Inc.