Gemma Stickland

Advocated for members in EDMP by providing case information and ongoing support.

Resolved disputes through established program processes, effectively mediating conflicts.

Educated non-participating members on program benefits, sharing best practices.

Collaborated with Disability Management Advisors to review and enhance member case plans.

Facilitated return-to-work initiatives with customized plans for modified duties.

Promoted wellness and health initiatives to ensure safe work environments.

Directed complex labor issues to appropriate union representatives for resolution.

Maintained confidentiality of sensitive personal information throughout all interactions.

Performed clerical duties, such as updating files and saving confidential documents.

Recorded all documentation, email correspondence, and meeting minutes.

Processed diagnostic imaging requisitions from physicians and nursing units, ensuring completeness and accuracy.

Scheduled urgent and non-urgent exams, including biopsies and aspirations, to meet clinical demands.

Coordinated patient transfers and specimen deliveries to appropriate departments efficiently.

Managed distribution of patient reports and images, prioritizing urgent results for referring physicians.

Maintained image filing system, ensuring tracking and filing of all images and associated documentation.

Served as liaison among patients, physicians, radiologists, technologists, and departments, facilitating clear communication.

Collaborated with technical staff to monitor workflow and resolve scheduling or equipment conflicts.

Adhered to health protocols while maintaining strict patient confidentiality per established policies.

Assisted residents with bathing, grooming, dressing, toileting, and feeding needs.

Facilitated mobility by assisting with transfers, walking, and use of mobility aids.

Monitored vital signs, observed condition changes, and reported findings to nursing staff.

Engaged residents in activities to provide companionship and emotional support.

Maintained cleanliness and organization in resident rooms and common areas.

Supported meal preparation, serving, and feeding for residents.

Encouraged participation in social, recreational, and physical activities.

Documented care provided and maintained accurate records of resident observations.

Assessed scenes for safety and evaluated conditions of injured or ill individuals.

Prioritized care based on urgency of injuries and illnesses through effective triage.

Administered immediate medical care, including CPR, bleeding control, and bandaging.

Reacted promptly in emergencies, coordinating professional medical assistance as needed.

Maintained clear airways and assisted with breathing for individuals in distress.

Utilized and maintained first aid kits, AEDs, and medical equipment effectively.