Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gemma Smith

Kelowna,Canada

Summary

Experienced and organized professional with a proven track record of effective team collaboration and multitasking abilities. Over a decade of progressive management experience, excels in leadership roles and fostering strong customer relationships. Known for maintaining a positive attitude, exceeding expectations, and ensuring top-notch employee and customer satisfaction. Proficient in problem-solving, time management, leading teams, with a keen eye for detail and exceptional communication skills. Previous roles in Team Leadership, Customer Service, and HR policies have honed strong administrative skills.

Overview

15
15
years of professional experience

Work History

Human Resources Manager

Chances Casino Kelowna
06.2022 - Current

Human Resources Advisor

Chances Casino Kelowna
07.2021 - 06.2022

Casino Manager

Chances Casino
08.2017 - 07.2021

Relief Cage Supervisor/Gaming Attendant

Chances Casino
09.2016 - 08.2017

Office Assistant

Phantom Screens
04.2016 - 08.2016

Receiver

HMV Kelowna
11.2015 - 04.2016

Receptionist/administrator

Mastercall Healthcare
01.2015 - 08.2015

Recruitment Manager/Team Leader

Countrywide Estate Agents
04.2010 - 12.2014

Education

Diploma - Human Resources Management within the Business Program

Okanagan College
05.2025

undefined

CPHR Member
04.2026

Mental Health First Aider

Mental Health Commission of Canada
04.2025

Effective Workplace Assessments and Investigations

11.2024

NVQ level 2 - Business Studies

Ridge Danyers College
01.2000

High School Diploma - undefined

Offerton High School
01.1999

Skills

  • Consistently uphold confidentiality
  • Excellent communication and interpersonal skills
  • Enthusiastic and conscientious with a strong work ethic
  • Analytic and problem solving resolution
  • Ability to work under pressure
  • Effective leadership and management
  • HR policies and procedures
  • Employee relations
  • Training and mentoring
  • Benefits and compensation management
  • Legal compliance
  • Training development

Timeline

Human Resources Manager

Chances Casino Kelowna
06.2022 - Current

Human Resources Advisor

Chances Casino Kelowna
07.2021 - 06.2022

Casino Manager

Chances Casino
08.2017 - 07.2021

Relief Cage Supervisor/Gaming Attendant

Chances Casino
09.2016 - 08.2017

Office Assistant

Phantom Screens
04.2016 - 08.2016

Receiver

HMV Kelowna
11.2015 - 04.2016

Receptionist/administrator

Mastercall Healthcare
01.2015 - 08.2015

Recruitment Manager/Team Leader

Countrywide Estate Agents
04.2010 - 12.2014

undefined

CPHR Member

Mental Health First Aider

Mental Health Commission of Canada

Effective Workplace Assessments and Investigations

NVQ level 2 - Business Studies

Ridge Danyers College

High School Diploma - undefined

Offerton High School

Diploma - Human Resources Management within the Business Program

Okanagan College
Gemma Smith