Summary
Overview
Work History
Education
Skills
Certification
Languages
Clinical Experienced
Timeline
Generic

Gemma R. Maglaque

Calgary,AB

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Resident Care Aide-Memory Care Unit

ASPIRA SENIOR LIFESTYLE-BRITANNIA
01.2020 - Current

Enhanced resident well-being through comprehensive personal care assistance.

Promoted active lifestyles by facilitating physical activities and exercises for residents.

Utilized targeted strategies to support residents with behavioral changes.

Engaged residents in meaningful conversations to assess unique personalities.

Offered crucial emotional support to both residents and families in challenging times.

Maintained thorough documentation by accurately preparing and submitting progress notes.

Barista

STARBUCKS Britannia
02.2017 - 09.2025
  • Ensured positive customer experiences through exceptional service delivery.
  • Crafted high-quality beverages in line with standard recipes and guidelines.
  • Promptly resolved customer complaints, enhancing overall satisfaction levels.
  • Encouraged a supportive team environment through collaboration and communication.
  • Welcomed customers warmly while addressing their needs effectively.
  • Effectively managed time between front-of-house duties and back-of-house tasks.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Food Service Worker

Aspira Senior Lifestyle
05.2018 - 12.2019

Established inviting dining space to enrich meal enjoyment for residents.

Reviewed menu comprehensively, highlighting specials and allergy details for knowledgeable service.

Focused on resident engagement and satisfaction to guarantee outstanding dining moments.

Barista

Starbucks -Dareen International
09.2014 - 11.2016

Provided exceptional customer interactions while serving coffee efficiently.

Oversaw cash register functions and inventory management processes.

Tracked consumption items, reducing wastage and improving accountability.

Ensured bar stations remained clean through consistent operational diligence.

Education

Health Care Aide - undefined

Bow Valley College
Calgary, AB
12.2019

Bachelor in Hotel and Restaurant Management - undefined

Sta. Catalina College
Manila
01.1997

Skills

  • Patient-centered care
  • Vital signs assessment
  • Memory support
  • Personal hygiene assistance

Certification

  • Basic Life Support Provider August 2, 2020 Bow Valley College
  • SAFT 9506 N95 Mask Fitting Respirator October 9, 2019 Bow Valley College
  • Introduction to Dementia Care October 17, 2019 Based on Best Friend Approach Bow Valley College

Languages

English
Elementary
Filipino
Elementary

Clinical Experienced

  • Carewest November 18-November 29, 2019 Sarcee, Calgary
  • Practicum Southwood Intercare December 2-20, 2019 Macleod Trail SW, Calgary

Timeline

Resident Care Aide-Memory Care Unit

ASPIRA SENIOR LIFESTYLE-BRITANNIA
01.2020 - Current

Food Service Worker

Aspira Senior Lifestyle
05.2018 - 12.2019

Barista

STARBUCKS Britannia
02.2017 - 09.2025

Barista

Starbucks -Dareen International
09.2014 - 11.2016

Health Care Aide - undefined

Bow Valley College

Bachelor in Hotel and Restaurant Management - undefined

Sta. Catalina College
Gemma R. Maglaque