Gemma Gygi
Leduc,AB
Summary
I'm ready for a career change and a new start in the insurance industry. I am dedicated to bringing all my experience and skills from my career in the customer service industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Reliable team player with excellent communication and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Reitmans (RCL Company)
07.2019 - 06.2025
- Led team in daily operations, ensuring adherence to company policies and standards.
- Streamlined inventory management processes, reducing stock discrepancies and improving efficiency.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures and safety regulations.
- Communicated with clients to address questions, concerns, and needs to provide quality customer service.
- Oversaw daily financial transactions and managed cash flow to support profitability. Submitted payroll weekly.
- Coordinated store events and promotions, driving customer engagement and boosting sales revenue.
Cosmetics Manager
Shoppers Drug Mart
04.2007 - 11.2016
- Led the cosmetic team to enhance product knowledge and customer engagement.
- Developed merchandising strategies to optimize product placement and visibility.
- Address and resolve client or customer inquiries to foster superior standards of service.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Implemented promotional campaigns that increased customer traffic and sales volume.
- Oversaw scheduling and workflow management for efficient store operations.
Receptionist
Corbett Smith Bresee Law Firm
02.2006 - 10.2006
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow.
- Maintained accurate records of incoming calls and messages for streamlined communication.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Certificate - Insurance Professional
Norquest College
Edmonton01-2026
Diploma - Esthetics/Makeup Artistry
Marvel College
Edmonton, AB02-2001
High School Diploma -
Leduc Composite High School
Leduc, AB06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Problem-solving
- Retail operations
- Organization
- Complaint handling
Timeline
Assistant Manager
Reitmans (RCL Company)
07.2019 - 06.2025
Cosmetics Manager
Shoppers Drug Mart
04.2007 - 11.2016
Receptionist
Corbett Smith Bresee Law Firm
02.2006 - 10.2006
Certificate - Insurance Professional
Norquest College
Diploma - Esthetics/Makeup Artistry
Marvel College
High School Diploma -
Leduc Composite High School