Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gemma Gerber

Guelph,ON

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

State and Main
09.2022 - 12.2023
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently exceeded sales targets through upselling and suggestive selling techniques.
  • Gained extensive knowledge of fine dining etiquette, wine, and cocktail service

Server

Montanas BBQ & Bar
01.2019 - 01.2023
  • Greeted new and returning customers and developed relationships resulting in customer loyalty
  • Created a positive experience by delivering exceptional customer service to all parties
  • Successfully resolved conflict resulting in customer satisfaction

Nanny

Kelsey Curliss
01.2020 - 01.2021
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Cooked, cleaned, played with, transported, educated and cared for two young children, up to 9 hours, 5 days a week
  • Provided a safe and loving environment for children exercising skills in patience, attention to detail and emotional regulation

Camp Counselor

U-Turn Ranch
05.2019 - 08.2019
  • Assisted in recruitment and hiring of new recreation staff.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.

Education

Bachelor of Arts - Honours Psychology, Minor in General Business

University of Guelph
Guelph, ON
05.2025

Skills

    Communication

    Detail-oriented

    Customer Service

    Time Management

    Problem-solving

    Leadership

    Critical thinking

Accomplishments

    University of Guelph Dean's list, 3 consecutive years

    Certificate of endorsement in Business Studies

    Commencement Scholarship Award

Certification

Smart Serve

First Aid / CPR

Timeline

Server

State and Main
09.2022 - 12.2023

Nanny

Kelsey Curliss
01.2020 - 01.2021

Camp Counselor

U-Turn Ranch
05.2019 - 08.2019

Server

Montanas BBQ & Bar
01.2019 - 01.2023

Bachelor of Arts - Honours Psychology, Minor in General Business

University of Guelph

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Gemma Gerber