Gemma Fernandez
Toronto,ON
Summary
Adaptable and enterprising Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Chitos Pizza
08.2021 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
- Worked with cross-functional teams to develop thoughtful product positioning strategies.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Store Supervisor
Tim Horton's
05.2019 - 09.2021
- Role models guest service by always putting the guest first
- Providing exceptional guest service with positive attitude, action, and behavior
- Deals with guest concern and ensure guest satisfaction during shift
- Fosters a team environment by motivating team members to perform their best and achieve goals
- Keeps informed on new products and promotions and educates team members and guests accordingly
- Ensures that all products and packaging are properly merchandised and stocked
- Assists management to ensure shifts are covered appropriately and run smoothly
- Communicates with the management team, keeping them informed of shift activities and team member performance; completes all shift documentation (e.g., records waste, pre-rush checklists
- Etc.)
- Ensures all restaurant policies are follow during the shift (e.g., cash policies, food safety etc.)
- Effectively handles responsibility of shift cash procedures
- Supports a safe and healthy work environment by following and promoting all hand washing, sanitation, health and safety procedures, reports accidents and unsafe incidents to management
- Executes independent decisions on shift that benefit the team and coincide with restaurant standards
Finance Associate Intership
CMRITO
Toronto
10.2019 - 11.2019
- Organizing and updating files
- Entering invoices using sage 300 software
- Entering and posting transaction into the sage software system
- Done 2 days training about sage 300 software for accounting system
- Computing HST of the invoices and entering to the journal
- Collaborate with the finance associate and HR team to on the Accounts payable and invoices through the used of the sage software
- Re-updating 2019-2020 CMRITO compliance schedule.
- Qualified clients and addressed specific needs to determine financial capabilities.
Education
Diploma - Accounting
Seneca College
Accounting12.2021
Diploma - Business Administration
Anderson College
11.2019
Skills
- Cross-Functional Team Management
- Performance Improvements
- Supervision and Training
- Policy/Program Development
- Problem Anticipation and Resolution
- Performance Evaluation and Monitoring
- Process Improvements
- Originality and Creativity
- Training Management
- Focus and Follow-Through
- Mathematical Calculation and Reasoning
- Staff Development
- Staff Scheduling
- Sales Tracking
- Business Leadership
- Management Team Building
- Hiring and Onboarding
- Human Resources Oversight
- Team Leadership
- Administrative Management
- Employee Motivation
- Operations Oversight
- Goal Setting
- Quality Assurance
- Decision Making
Timeline
Restaurant Manager
Chitos Pizza
08.2021 - Current
Finance Associate Intership
CMRITO
10.2019 - 11.2019
Store Supervisor
Tim Horton's
05.2019 - 09.2021
Diploma - Accounting
Seneca College
Diploma - Business Administration
Anderson College
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