Summary
Overview
Work History
Education
Skills
Timeline
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Gemma Fernandez

Toronto,ON

Summary

Adaptable and enterprising Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

Chitos Pizza
08.2021 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Worked with cross-functional teams to develop thoughtful product positioning strategies.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

Store Supervisor

Tim Horton's
05.2019 - 09.2021
  • Role models guest service by always putting the guest first
  • Providing exceptional guest service with positive attitude, action, and behavior
  • Deals with guest concern and ensure guest satisfaction during shift
  • Fosters a team environment by motivating team members to perform their best and achieve goals
  • Keeps informed on new products and promotions and educates team members and guests accordingly
  • Ensures that all products and packaging are properly merchandised and stocked
  • Assists management to ensure shifts are covered appropriately and run smoothly
  • Communicates with the management team, keeping them informed of shift activities and team member performance; completes all shift documentation (e.g., records waste, pre-rush checklists
  • Etc.)
  • Ensures all restaurant policies are follow during the shift (e.g., cash policies, food safety etc.)
  • Effectively handles responsibility of shift cash procedures
  • Supports a safe and healthy work environment by following and promoting all hand washing, sanitation, health and safety procedures, reports accidents and unsafe incidents to management
  • Executes independent decisions on shift that benefit the team and coincide with restaurant standards

Finance Associate Intership

CMRITO
Toronto
10.2019 - 11.2019
  • Organizing and updating files
  • Entering invoices using sage 300 software
  • Entering and posting transaction into the sage software system
  • Done 2 days training about sage 300 software for accounting system
  • Computing HST of the invoices and entering to the journal
  • Collaborate with the finance associate and HR team to on the Accounts payable and invoices through the used of the sage software
  • Re-updating 2019-2020 CMRITO compliance schedule.
  • Qualified clients and addressed specific needs to determine financial capabilities.

Education

Diploma - Accounting

Seneca College
Accounting
12.2021

Diploma - Business Administration

Anderson College
11.2019

Skills

  • Cross-Functional Team Management
  • Performance Improvements
  • Supervision and Training
  • Policy/Program Development
  • Problem Anticipation and Resolution
  • Performance Evaluation and Monitoring
  • Process Improvements
  • Originality and Creativity
  • Training Management
  • Focus and Follow-Through
  • Mathematical Calculation and Reasoning
  • Staff Development
  • Staff Scheduling
  • Sales Tracking
  • Business Leadership
  • Management Team Building
  • Hiring and Onboarding
  • Human Resources Oversight
  • Team Leadership
  • Administrative Management
  • Employee Motivation
  • Operations Oversight
  • Goal Setting
  • Quality Assurance
  • Decision Making

Timeline

Restaurant Manager

Chitos Pizza
08.2021 - Current

Finance Associate Intership

CMRITO
10.2019 - 11.2019

Store Supervisor

Tim Horton's
05.2019 - 09.2021

Diploma - Accounting

Seneca College

Diploma - Business Administration

Anderson College

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Gemma Fernandez