Gemma Cawthray
Sarnia,Canada
Summary
Reliable candidate enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
22
22
years of professional experience
Work History
Commercial Cleaner
Mine And Yours Cleaning/Lambton OPP
09.2022 - 02.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Worked effectively in fast-paced environments.
- Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
House Cleaner
Mine And Yours Cleaning
09.2019 - 02.2024
- Adhered to professional house cleaning checklist.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Call Center Representative
Marriott
12.2007 - 12.2008
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Met customer call guidelines for service levels, handle time and productivity.
- Excellent communication skills, both verbal and written.
Bingo Runner/Bingo Cashier
Village Bingo
06.2002 - 08.2008
- Demonstrated strong attention to detail when verifying winners'' identification documents before distributing prizes as per company policy.
- Managed payouts or collection of amounts at conclusion of wagers.
- Enhanced customer satisfaction by efficiently managing bingo game logistics and ensuring smooth gameplay.
- Collected cash bets from players and documented amounts in records.
- Increased repeat business by building rapport with regular patrons, remembering their preferences, and providing personalized service.
- Showcased strong adaptability skills when transitioning between different roles, such as bingo runner, and cashier, during high-demand periods.
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
- Reduced errors in payouts by meticulously double-checking winning cards and accurately calculating prize amounts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
St. Clair Secondary School
Sarnia, ON06.2002
Skills
- Chemical Handling
- Deep cleaning expertise
- Productivity and Time Management
- Strong Work Ethic
- Verbal and written communication
- Communicating with clients
- Building rapport
- Multitasking and Prioritizing
- Patience and Tolerance
- Reliability and punctuality
- Level 4 Security Clearance
Timeline
Commercial Cleaner
Mine And Yours Cleaning/Lambton OPP
09.2022 - 02.2024
House Cleaner
Mine And Yours Cleaning
09.2019 - 02.2024
Call Center Representative
Marriott
12.2007 - 12.2008
Bingo Runner/Bingo Cashier
Village Bingo
06.2002 - 08.2008
High School Diploma -
St. Clair Secondary School
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