Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
SalesAssociate

Gemina Manuel

Ottawa,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Retail Consultant - Key Holder

Aesop
Ottawa, Canada
01.2024 - Current
  • Provided a warm welcome to both long-term and first-time clients.
  • Listened actively to match customer preferences with appropriate options.
  • Applied comprehensive product knowledge during presentations to drive interest.
  • Established rapport with customers to enhance the experience.
  • Maintained accurate inventory records through regular adjustments and audits.
  • Processed and organized deposits for precise record-keeping.
  • Achieved KPI benchmarks.

Customer Service Representative / Cashroom Specialist

Nordstrom
Ottawa, Canada
01.2022 - 12.2023
  • Accurately handle all sales transactions using the POS system.
  • Resolved customer inquiries across in-person, email, and phone channels.
  • Continuously update understanding of current promotions alongside payment and exchange policies.
  • Updated databases with new and modified customer data.
  • Prepared online orders and managed alterations to ensure seamless pick-up processes.
  • Provided effective solutions for troubled merchandise returns.
  • Delivered POS instructions to onboard new associates.
  • Trained in handling cash room responsibilities.

Inventory Associate

WIS International
Ottawa, Canada
01.2021 - 12.2021
  • Operated advanced scanning equipment to catalog merchandise inventory across various retail locations.

Cashier

Tanger Coach Outlet
Kanata, Canada
01.2019 - 12.2020
  • Processed cash and credit transactions efficiently.
  • Entered customer details into the company database.
  • Handled inbound calls to address customer inquiries.
  • Guided customers to satisfactory resolutions.
  • Handled customer interactions professionally to uphold satisfaction standards.
  • Performed daily upkeep to maintain a tidy and organized environment.

Cashier

McArthurGlen Coach Outlet
Vancouver, Canada
01.2017 - 12.2019
  • Supported customers in identifying and completing purchases.
  • Assisted customers in locating specific products.
  • Prepared inventory setups to enhance customer experience.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Sales Associate

McArthurGlen GAP Factory
Vancouver, Canada
01.2016 - 12.2017
  • Assisted customers with product selection, sizing, and styling.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.

Education

World Host- Customer Service Skills -

12.2015

Money Skills -

The Financial Literacy Program
12.2015

Skills Link: Critical Thinking -

12.2015

Vancouver Career College
Vancouver, BC
04-2013

High School Diploma -

North Delta Secondary
North Delta
12.2010

Skills

  • Customer service
  • Sales transactions
  • Cash handling
  • Inventory management
  • Visual Merchandising
  • Product knowledge

References

  • Ryan Heinecke, Service Experience Manager, Nordstrom, Ottawa, ryanheinecke@live.ca, (416) 919-7351
  • Benedicta Quay-Kuma, Assistant Manager, Specialized, At Home and Kids, Nordstrom, Ottawa, bnmquayekumah@gmail.com, (519) 591-6653

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

Timeline

Retail Consultant - Key Holder

Aesop
01.2024 - Current

Customer Service Representative / Cashroom Specialist

Nordstrom
01.2022 - 12.2023

Inventory Associate

WIS International
01.2021 - 12.2021

Cashier

Tanger Coach Outlet
01.2019 - 12.2020

Cashier

McArthurGlen Coach Outlet
01.2017 - 12.2019

Sales Associate

McArthurGlen GAP Factory
01.2016 - 12.2017

World Host- Customer Service Skills -

Money Skills -

The Financial Literacy Program

Skills Link: Critical Thinking -

Vancouver Career College

High School Diploma -

North Delta Secondary

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Gemina Manuel