G-Suite
Gema Jade Umutoni
Resume
Lethbridge
Summary
Organized and dependable candidate with over 6 years of experience in administrative assistant positions, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Business Banking Administrator
Christian Credit Union Ltd.
06.2022 - Current
- For all business loan products, prepares Offer of Financing Letter, Loan and Security documents and Solicitor packages.
- Performs set up and funding of account and loan products in loans origination and banking systems as applicable.
- Prepares and processes loan payouts, and initiates security review and necessary discharges.
- Processes security searches, registration, amendments and discharges for commercial and agricultural loans.
- Completes monthly reviews on margining reports, calculates margined AOD limits, and conducts initial follow up for late reporting. Prepares monthly margin summary reporting for approval.
- Prepares documentation for new Business Pay services, processes new applications and ongoing change requests and responds to member inquiries regarding their Business Pay accounts.
- Assists with the collection and submission of member information for new business credit card applications, credit limit increases, or other credit union-assisted credit card maintenance requests.
- Prepares and submits monthly CEBA loan reports to EDC.
Home Health Care Aide
Lethbridge Family Services
02.2022 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Banking Advisor
ATB Financial
01.2019 - 02.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided advice on different bank products and financial options.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management and order calls.
Bilingual Administrative Assistant
Farm Credit Canada
05.2015 - 08.2018
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed relational database to store information for reference, reporting and analysis.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Direct Support Worker
Clare Parker Homes
01.2015 - 08.2018
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Developed rapport to create safe and trusting environment for care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Assistant Project Manager
New Skool Rules
02.2010 - 07.2013
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Reported regularly to managers on project budget, progress and technical problems.
- Documented project progress to fulfill project requirements and establish traceability.
- Planned, monitored and analyzed project costs to meet financial goals.
Education
CCUA CAMPUS
Online 05.2001 -
Bachelor of Science - Economics
University of Regina
Regina, SK 09.2013 - 06.2017
Associate of Arts - International Business Management
Rotterdam Hogeschool
Rotterdam, The Netherlands 09.2009 - 04.2013
High School Diploma -
Green Hills Academy
Kigali, Rwanda 09.2005 - 07.2008
Skills
Administrative support
Call center operations
Database Management
Shipping procedures understanding
Care plan assessment
Software
CRM Systems
SAP Experience
Microsoft
Interests
Walking
Swimming
Reading
Timeline
Business Banking Administrator
Christian Credit Union Ltd.
06.2022 - Current
Home Health Care Aide
Lethbridge Family Services
02.2022 - Current
Banking Advisor
ATB Financial
01.2019 - 02.2022
Bilingual Administrative Assistant
Farm Credit Canada
05.2015 - 08.2018
Direct Support Worker
Clare Parker Homes
01.2015 - 08.2018
Bachelor of Science - Economics
University of Regina
09.2013 - 06.2017
Assistant Project Manager
New Skool Rules
02.2010 - 07.2013
Associate of Arts - International Business Management
Rotterdam Hogeschool
09.2009 - 04.2013
High School Diploma -
Green Hills Academy
09.2005 - 07.2008
CCUA CAMPUS
05.2001 -
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