G. Elizabeth Morrison
Saint John,Canada
Summary
Dynamic professional with extensive experience in customer service and team collaboration at Wyndham. Proven ability to manage time effectively while maintaining attention to detail. Recognized for enhancing guest satisfaction and resolving issues efficiently. Skilled in utilizing various computer programs and maintaining organizational standards in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cleaner
Sparkle Cleaning
Saint John, NB
03.2022 - 04.2025
- Transported trash bags to designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Washed windows both inside and outside of the facility.
Specialist - Help Desk
Wyndham
Saint John, NB
03.2022 - 08.2022
- Served guests via telephone and email to document and resolve their concerns regarding recent stays at hotels.
- Worked closely with the properties to ensure all are satisfied with the resolution.
- Used computer navigation programs including Outlook email, internet, and in-house programs.
- Used dual screens and applications.
Customer Service Representative
Xplornet Communications
Saint John, NB
10.2020 - 09.2021
- Assisted customers with billing inquiries, ordering new services account, billing and technical support.
- Ensured the customer had the best-suited services available.
- Processed services ordered.
- Worked with several programs at once on dual screens.
Appointment Coordinator/Team Lead
Dealermine CRM
Saint John, NB
11.2014 - 11.2019
- Assisted the manager with their duties to ensure the team continues to complete the assignments during their shifts.
- Provided communication with the dealership and resolved any issues that occurred.
- Took a high volume of calls per shift paying close attention to detail and accuracy when scheduling appointments.
- Worked with several pages simultaneously on the computer to assist.
- Provided the guests with the best customer service.
- Made between 130-150 outbound calls in an eight-hour shift as well as took inbound calls and maintained dealership schedule.
- Worked with my manager and the team to maintain a communicative relationship with the dealership.
Resident Assistant, Housekeeping & Laundry Department
Turnbull Nursing Home Inc.
Saint John, NB
10.2002 - 02.2013
- Resident care for forty to fifty bed nursing home.
- Provided personal care for six-eight residents per day shift.
- Monitored and recorded residents' daily living activities.
- Delivered meals on trays to residents' rooms or served in the dining room.
- Communicated effectively with 'in-house' departments, families, and the public.
- Attended meetings and in services to enhance personal and professional development.
- Displayed knowledge in the use of mechanical equipment including disinfectant machines and alarm/fire panels.
- Washed, dried, folded, and delivered laundry. Washed walls. Bathroom cleaning. Wash dishes with a mechanical dishwasher.
- Swept, mopped, and waxed floors.
- Maintain adequate supplies for the housekeeping, kitchen, and nursing departments.
Education
G.E.D. -
New Brunswick Community College
Saint John, NBSkills
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Organizational skills
- Schedule flexibility
- Reliability and punctuality
Certification
- First Aid and CPR/AED Level C
- Basic Life Support (HCP)
Timeline
Cleaner
Sparkle Cleaning
03.2022 - 04.2025
Specialist - Help Desk
Wyndham
03.2022 - 08.2022
Customer Service Representative
Xplornet Communications
10.2020 - 09.2021
Appointment Coordinator/Team Lead
Dealermine CRM
11.2014 - 11.2019
Resident Assistant, Housekeeping & Laundry Department
Turnbull Nursing Home Inc.
10.2002 - 02.2013
G.E.D. -
New Brunswick Community College
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