Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gelareh Mafi

Thornhill,ON

Summary

Dedicated and versatile politics student at the University of Toronto, balancing academics with practical experience. Skilled in customer service, teamwork, and time management from working at Starbucks. Gained hands-on experience in a medical setting as a student volunteer at MCI, the doctor's office. Adept at administrative tasks, supporting healthcare professionals, and ensuring patient satisfaction. Passionate about a career in politics, with a focus on serving rural communities.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
08.2022 - 08.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Student Volunteer

MCI The Doctor's Office
05.2021 - 09.2021
  • Protected confidentiality of information related to patient care activities and EMS operations.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Evaluated charting procedures for adherence to best practices.
  • Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
  • Prepared examination rooms for patient visits, ensuring that necessary supplies were stocked and readily available for use by medical staff members.

Education

Bachelor of Social Science -

University of Toronto
Toronto, ON
06.2026

High School Diploma -

Newtonbrook Secondary School
Toronto, ON
06.2021

Skills

  • Policies and Procedures
  • work task prioritization
  • call response and transfer
  • Honest and ethical
  • Detail-oriented
  • Goal setting, and achievement
  • Documentation
  • Problem solver
  • Critical thinking
  • Scheduling

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Barista

Starbucks
08.2022 - 08.2023

Student Volunteer

MCI The Doctor's Office
05.2021 - 09.2021

Bachelor of Social Science -

University of Toronto

High School Diploma -

Newtonbrook Secondary School

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Gelareh Mafi