Gehna Malik
Toronto,ON
Summary
Driven psychology post-graduate with expertise in clinical psychology and extensive retail customer service experience. Proven in conflict resolution and fostering positive relationships. Exceptional empathy, interpersonal skills, and strong communication skills. Detail-oriented team player adept at multitasking and problem-solving. Seeking a part-time role to leverage interpersonal skills, drive sales, and contribute to team success.
Overview
2
2
years of professional experience
Work History
Sales Associate
Roots Canada (Flagship)
09.2023 - Current
- Provides personalized support, maintains store standards, and ensures efficient transactions.
- Collaborates effectively, manages the cash register, and restocks shelves.
- Resolves conflicts, boosts satisfaction, and achieves sales targets.
- Welcomes warmly, handles stress calmly, and accurately processes transactions.
Youth Counselor and Peer Supporter
Fanshawe College @ ILAC
09.2023 - 12.2023
- Peer-to-peer youth counsellor
- Supportive listener to students
- Marketing for ILAC supportive services
- Facilitator of Workshop "Empowering Self Reflection and Boosting Confidence"
Customer Services Representative
Canadian National Exhibition
06.2023 - 07.2023
- Math proficiency, meticulous attention to detail.
- Exceptional customer interaction, strong communication.
- Effective problem-solving, adept at time management and teamwork.
Cashier
Easy & Fresh
11.2021 - 10.2022
- Conducted inventory counts accurately using computer systems.
- Enhanced transaction efficiency while ensuring accuracy.
- Provided prompt assistance and addressed customer inquiries promptly.
Education
Post Graduate in Addictions and Mental Health -
Fanshawe College @ ILAC
12.2023
Diploma in Counseling Psychology -
Institute of Excellence and Higher Education
12.2022
Bachelors of Arts (Honors) Psychology -
G D Goenka University
06.2021
Skills
- Customer Relationship Management
- Problem Solving
- Empathy and Compassion
- Computer Literacy: MS Office
- Communication
- Team Collaboration
- Adaptability and Creativity
- Cash Handling Accuracy
- Active Listener
- Conflict Resolution
Certifications Awards
- Youth Counselor at Fanshawe College @ ILAC
- Outstanding Performer Co-Curricular Activities Award by G.D. Goenka University
- Standard First Aid and CPR/AED Level: C by Canadian Red Cross
- President of the Community Services Club at G.D. Goenka University
Availability
Monday - Friday (Morning - evenings)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Sales Associate
Roots Canada (Flagship)
09.2023 - Current
Youth Counselor and Peer Supporter
Fanshawe College @ ILAC
09.2023 - 12.2023
Customer Services Representative
Canadian National Exhibition
06.2023 - 07.2023
Cashier
Easy & Fresh
11.2021 - 10.2022
Post Graduate in Addictions and Mental Health -
Fanshawe College @ ILAC
Diploma in Counseling Psychology -
Institute of Excellence and Higher Education
Bachelors of Arts (Honors) Psychology -
G D Goenka University
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