Gehane Abdelshafy
Cornwall
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Overview
3
3
years of professional experience
Work History
HR Coordinator
Maples Group
07.2022 - 06.2023
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted new employee onboarding and provided ongoing orientation training.
Customer Service Representative
CIBC Bank
10.2021 - 04.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Accountant Intern
Levy CPA
06.2021 - 08.2021
- Communicated with suppliers to reconcile invoice payments.
- Balanced and submitted financial reports for review and approval.
- Interacted with clients and obtained cost and budget information to draft and manage accounts.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Developed technical knowledge through combination of workplace learning and formal study.
- Extracted and manipulated data using Sage 50 system.
Customer Service Representative
Credit Agricole Bank
06.2020 - 09.2020
- Delivered prompt, accurate and excellent customer service by cross-selling bank products based on customers needs.
- Established new customer accounts for our personal and business customers
- Researched and resolved customer issues on personal and business checking, savings, loan and line of credit accounts.
- Regularly assisted the management team with pertinent branch audits and reports.
- Approved cash withdrawals above the monetary limits of Bank Teller.
- Trained and mentored new employees
Education
Bachelor of Arts - Economics
Carleton University
Ottawa, ON06.2025
Skills
- Exceptional customer service
- Sales expertise
- Strong work ethic
- MS Office proficient
- Excellent communication skills
- Organized
- Reliable
Accomplishments
.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 5 in the development of ticket traking .
Timeline
HR Coordinator
Maples Group
07.2022 - 06.2023
Customer Service Representative
CIBC Bank
10.2021 - 04.2022
Accountant Intern
Levy CPA
06.2021 - 08.2021
Customer Service Representative
Credit Agricole Bank
06.2020 - 09.2020
Bachelor of Arts - Economics
Carleton University
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