Gehad Mustafa
South San Francisco
Summary
Dynamic manager with a proven track record at T-Mobile, excelling in team leadership and sales strategy development. Skilled in staff training and operational efficiency, I encourage a collaborative environment that drives revenue growth and enhances customer satisfaction. Proficient in POS troubleshooting and adept at problem-solving to overcome challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
T-Mobile
Milwaukee
05.2022 - Current
- Managed and trained staff on daily processes, including order placement and customer interactions.
- Developed effective sales strategies to exceed sales targets and drive revenue growth.
- Oversaw returns processing and end-of-day duties to maintain operational efficiency.
- Fostered a supportive work environment to enhance team productivity.
- Train and supervise team members on POS usage and troubleshooting.
Assistant Manager
AAA Insurance
Milwaukee
01.2024 - 02.2025
- Hiring and onboarding of new employees; led team meetings, and delivered training on AAA policies and service standards.
- Assisted in overseeing daily operations and ensuring a smooth workflow within the branch.
- Supported budget planning and resource allocation for projects.
- Facilitated team meetings to discuss progress and address challenges.
- Assisted clients in selecting appropriate insurance policies based on needs.
Sales Specialist
T-Mobile
Milwaukee
08.2018 - 05.2022
- Assisted customers with product selection, and provided detailed information about various products and services.
- Managed customer complaints and resolved issues to maintain a high level of customer satisfaction.
- Developed strong customer relationships to foster loyalty and repeat business.
Education
Bachelor of Science -
University of Wisconsin-Milwaukee
Milwaukee, WI05.2022
Skills
- Team leadership
- POS troubleshooting
- Staff training
- Sales strategy
- Budget planning
- Customer interactions
- Operational efficiency
- Problem solving
- Recruiting and interviewing
- Revenue growth
- Microsoft Office (PowerPoint, Word, Excel, etc)
Personal Information
Title: Sales Manager
Certification
- Property and Casualty insurance licenses
Languages
Arabic
Native/ Bilingual
Timeline
Assistant Manager
AAA Insurance
01.2024 - 02.2025
Manager
T-Mobile
05.2022 - Current
Sales Specialist
T-Mobile
08.2018 - 05.2022
Bachelor of Science -
University of Wisconsin-Milwaukee
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