Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

GEFF KENNE NGUEO

Montreal,Canada

Summary

Motivated student completing Programmer Analyst degree. Experienced in Agile and Scrum environments. Supports team administrative, project coordination, design and programming needs. Fluent in French and English. School projects included building apps, optimizing programs and validating code.

Overview

6
6
years of professional experience

Work History

Online Banking Specialist

RBC Royal Bank
01.2024 - Current
  • Enhanced user experience by troubleshooting and resolving online banking issues promptly.
  • Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
  • Assisted clients in navigating the various features of their accounts, promoting a more efficient use of online services.

Dispatch Coordinator

Geek Squad - Best Buy
10.2022 - 12.2023
  • Optimized technical issue identification, reducing resolution time by 40%.
  • Coordinated in-home visits and task assignments, improving team efficiency by 25%.
  • Managed Salesforce ticket creation and tracking, ensuring timely resolution of customer issues.

Lending Specialist

BMO Bank Of Montreal
12.2022 - 10.2023
  • Spearheaded the lending application process, enhancing customer experience and increasing completed applications by 15%.
  • Conducted detailed evaluations of customer applications, improving credit approval accuracy by 10%.
  • Resolved complex customer inquiries, achieving above-average customer satisfaction scores

Tech Staff Consultant

CGI
01.2022 - 05.2022
  • Troubleshooted hardware and software issues, reducing downtime by 30%.
  • Guided staff through problem-resolution processes, enhancing the team's technical capabilities.
  • Managed multiple cases simultaneously, showcasing strong multitasking and organizational skills.

IOS Tech Support

Apple Inc.
01.2021 - 11.2021
  • Take care of customers with advice or/and solutions on the spot
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

Dispatch Coordinator

National Dispatch Services
12.2018 - 01.2021
  • Responded to high volume of phone and email requests to provide logistics information.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
  • Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.

Education

AEC Programmer Analyst -

College Bois-de-Boulogne
Montreal, QC
11.2024

Skills

  • Programming and Markup skills: Java, Kotlin, JavaScript, Python, C#, HTML5, CSS,
  • Frameworks: Nodejs, Angular, Spring Boot, Reactjs
  • Project Management & Collaboration: JIRA, RESTful APIs,
  • Databases: MongoDB, SQL, SQLite, MySQL PostgreSQL, JSON
  • Tools: Android Studio, Eclipse, Jetbrain Suite, Visual Studio, GitHub, Git, Docker
  • Scripting & Automation: Bash, PowerShell
  • Digital Literacy: Proficient across various devices and CRM software (Salesforce, ServiceNow, Genesys)

Projects

GroceryListApp: Developed a simple, offline grocery list application with a priority system coded by color coded on Android Studio using Kotlin, Java, XML (User Interface) and NoSQL for local Data persistence.


RegistreEtudiant: Created an application to manage student records using Java and Spring Boot. deployed locally and online using Docker, Jenkins and Tomcat.


ToDoWebApp: Built a web application to manage tasks with functionalities like adding, editing, and deleting tasks. - Achievements: Enhanced productivity by creating a user-friendly interface with HTML, CSS, Javascript and React and ensuring seamless backend integration with Node.js. 


Subway Ticket Vending Machine:  Console application for an  automated Subway ticket vending machine system using Java. robust backend processes.

Timeline

Online Banking Specialist

RBC Royal Bank
01.2024 - Current

Lending Specialist

BMO Bank Of Montreal
12.2022 - 10.2023

Dispatch Coordinator

Geek Squad - Best Buy
10.2022 - 12.2023

Tech Staff Consultant

CGI
01.2022 - 05.2022

IOS Tech Support

Apple Inc.
01.2021 - 11.2021

Dispatch Coordinator

National Dispatch Services
12.2018 - 01.2021

AEC Programmer Analyst -

College Bois-de-Boulogne

Similar Profiles

CREATE PROFILE
GEFF KENNE NGUEO