Geetika Mahima Tacouri
Charlottetown,PEI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various administrative tasks. Responsible, punctual and productive professional.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Administrative Support Worker
Public Service Commission, PSC
10.2023 - Current
- Performing administrative support services in both official languages (English and French) with a high degree of accuracy.
- Performing data entry.
- Maintaining accurate and updated records and file systems.
- Receiving incoming calls.
- Welcoming people coming in the office, showing then to the waiting room or the board room for meetings.
- Showing a high level of skill in time management, organization and interpersonal abilities.
- Managing paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintaining high level of confidentiality.
French Tutor
Self Employed
05.2022 - Current
- Created courses for French beginner students
- Taught grammar, pronunciation, vocabulary, writing
- Kept in touch with parents about student progress
- Encouraged French proficiency and independence through homework
- Conducted regular tests to monitor progress.
Bilingual Advisor II
Concentrix
08.2023 - 10.2023
- Handled inbound and outbound calls
- Databased customer interactions in detail
- Helped clients with needs, difficulties, and service queries
- Worked closely with the Back Office Team to resolve cases
- Scheduled follow-ups for case resolutions and updates.
Bilingual Customer Representative
Advantage Communications Inc
08.2020 - 07.2023
- Handled high call volumes using multitasking and time management
- Databased customer interactions
- Maintained composure and politeness deescalated customer aggression
- Followed scripts to manage calls
- Helped clients with needs, difficulties, and service queries.
French Student Assistant
University of Prince Edward Island
02.2020 - 05.2023
- Helped employees from the PEI Public Service Commission and Health PEI to develop their French written and French communication skills
- Prepared and taught engaging lessons
- Provided extra help to students
- Collaborated with teachers to cultivate inclusive and welcoming classroom
- Helped struggling students by monitoring understanding.
French Language Instructor
Carrefour de L'Isle St Jean
09.2022 - 11.2022
- Created course designs and varied teaching methods to engage students both online and offline
- Encouraged French proficiency and independence
- Taught grammar, pronunciation, and vocabulary
- Taught French writing, including sentence patterns and verb tenses.
Market Research Interviewer
Vision Research Inc
06.2020 - 08.2020
- Carefully explained the objectives and procedures of surveys to help interviewees understand the process, improve their compliance, and enhance the reliability of the results
- Contacted people via telephone at their home or workplace.
Education
Bachelor of Arts - French
University of Prince Edward Island
Charlottetown, PE05.2023
High School Diploma -
Rabindranath Secondary School, Mauritius
11.2018
Skills
- Document management
- Multitasking
- Administrative procedures
- Database management
- Attention to detail
- Customer service
- Time management
- Organizational skills
- Filing
- Office Administration
- Scheduling
- Administrative Support
Certification
- DELF B2
- Alliance Française
- IC3 Courses
- IELTS
Accomplishments
- French Excellency Award from the Consulate General of France in Moncton May 2023
- UPEI First Class Standing 2023
- Dean's List Honoree, 2 semesters: 2nd Year Undergraduate Program 2021, 1st Year Undergraduate Program 2020
- Awarded Irene Rynes Scholarship 2021
Languages
English
Native or Bilingual
French
Native or Bilingual
Mauritian Creole
Native or Bilingual
Hindi
Limited Working
Bhojpuri
Limited Working
References
- Sierra McIsaac, Team Lead, Concentrix, sierra.mcisaac@concentrix.com
- Kimberley Lepage, Team Lead, Advantage Communications Inc, kimberley.lepage@advantagecall.com, 9026945518
- Professor Sanda Badescu, Associate Professor, University of Prince Edward Island, sbadescu@upei.ca, 9025691584
- Marianne Abel-Tremblay, Work Coordinator, University of Prince Edward Island, mtremblay@upei.ca, 4185758371
- Jevina Lutchmayah, Bilingual French Customer Representative, Advantage Communications Inc, ljevina14@gmail.com, 9023160105
- Richard Covey, Program Officer, Office of Continuing Education and Professional Development, University of Prince Edward Island, rcovey@upei.ca, 9026294927
Timeline
Bilingual Administrative Support Worker
Public Service Commission, PSC
10.2023 - Current
Bilingual Advisor II
Concentrix
08.2023 - 10.2023
French Language Instructor
Carrefour de L'Isle St Jean
09.2022 - 11.2022
French Tutor
Self Employed
05.2022 - Current
Bilingual Customer Representative
Advantage Communications Inc
08.2020 - 07.2023
Market Research Interviewer
Vision Research Inc
06.2020 - 08.2020
French Student Assistant
University of Prince Edward Island
02.2020 - 05.2023
Bachelor of Arts - French
University of Prince Edward Island
High School Diploma -
Rabindranath Secondary School, Mauritius
- DELF B2
- Alliance Française
- IC3 Courses
- IELTS
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