GEETHALAKSHMI YADAV AVULA

PROJECT1: CATHAY PACIFIC AIRWAYS

• Managed a critical airline application, overseeing and facilitating major upgrades to enhance functionality and performance.
• Developing and rolling out new systems that are consistent with the organization’s strategic goals.
• Facilitated process mapping by reviewing current workflows (as-is), identifying opportunities for improvement, and developing redesigned processes (to-be) to streamline operations and achieve strategic targets.
• Organized and led workshops to enhance collaboration between departments, gathering and analyzing business needs to shape project scopes, and creating presentations that break down complex ideas for a wide range of audiences.
• Agile practitioner skilled in eliciting requirements, writing user stories, estimating effort, and prioritizing backlogs, ensuring successful sprint deliveries and continuous project progress.
• Administered change requests by evaluating impacts, coordinating documentation, and ensuring effective communication and transition for system and process updates.
• Led thorough user acceptance testing (UAT) procedures to ensure system functionality compliance with strict business requirements, delivering high-quality solutions exceeding stakeholder expectations.
• Created and managed a centralized repository containing knowledge base articles, documents, requirements, specifications, and user guides, providing up-to-date resources vital for decision-making and operational efficiency.
• Assist in ad-hoc analysis to detect issues and propose actionable, data-driven solutions for operational challenges and risk mitigation.
• Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.

PROJECT2: SAMSUNG

• Experienced in effectively collaborating with cross-functional teams, such as developers, Quality Assurance engineers, and project managers, to prioritize tasks and ensure the timely delivery of projects
• Led agile ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives to ensure team transparency and alignment for successful project outcomes
• Proactively communicated project updates and risks to stakeholders, facilitating informed decisions and efficient problem-solving

PROJECT3: TELSTRA

• Facilitated sessions bridging customers and internal teams to build feature requests, bug reports, and feedback with the aim of driving product improvements
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
• Developed comprehensive documentation to support end-users and facilitate future enhancements.