Geeta Goyal
Summary
- Business Analyst with over 6 years of expertise in Retail, Telecom, and Insurance domains.
- Expert in Business Analysis, Data Analysis, Business Rules, GAP Analysis, and Developing Business Process Documents.
- Proficient in Agile, Scrum, Kanban, and Waterfall methodologies across all phases of the software development life cycle (SDLC).
- Highly experienced in analyzing and documenting business requirements, functional and non-functional specifications, technical details, and training materials. Exceptionally organized and detail-oriented professional.
- Proficient in various requirements gathering techniques, including meetings, workshops, focus groups, interviews, workflow analysis, document analysis, Joint Application Development (JAD) sessions, prototypes, and walk-throughs.
- Adept at collecting user needs and converting them into detailed data and functional specifications.
- Adopt a disciplined yet flexible approach to software development, maintaining a strong balance between customer satisfaction and technical excellence.
- Experienced in overseeing the entire software development lifecycle, from initial design through deployment and ongoing maintenance.
- Skilled in multitasking and organizational leadership, with a demonstrated track record in developing and implementing strategies. Extensive experience in optimizing business processes and effective management.
- Proficient in communication and interpersonal skills, adept at engaging with technical engineering teams. Skilled mediator bridging the gap between external clients and internal stakeholders, ensuring alignment with project objectives and client requirements.
- Experienced in foreseeing and adjusting to evolving business needs, with a focus on optimizing and automating operations. A proactive and enthusiastic professional committed to achieving successful outcomes in all tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Hudson Bay
12.2020 - Current
- Utilized Jira for crafting User Stories and Use Cases, complemented by Confluence for document management and collaboration
- Collaborated with Business Process Owners, Subject Matter Experts (SMEs), and End Users to gather requirements
- Conducted analysis of business processes to document both current state (AS-IS) and future state (TO-BE)
- Managed the coordination of business process and workflow mapping, analysis, and documentation utilizing Visio
- Captured, evaluated, and recorded functional specifications for SAS, web-based, and system solutions
- Developed a structured approach to categorize requirements into high-level and detailed use cases, and created Activity Diagrams and State Chart Diagrams using UML notation
- Aligned legacy requirements with updated specifications and effectively communicated findings to business stakeholders for Gap Analysis
- Developed System Context, Process Flows, State, Swim Lane diagrams, and use case (UML) models using MS-Visio and Balsamiq tools, depicting AS-IS and TO-BE scenarios
- Created mockups and web layouts for the application using Balsamiq tool
- Created and implemented test cases while utilizing Camtasia recorder to document the testing process
- Conducted User Acceptance Testing (UAT) in accordance with the Requirements Document
- Created and executed fundamental SQL queries to verify and validate reports and data integrity
- Conducted functional, system integration and End to end testing
- Performed system analysis and conducted data mapping to drive business optimization initiatives
- Led comprehensive end-to-end implementation planning encompassing project management, issue resolution, communication strategies, and change management
- Developed user specifications for IT projects and collaborated closely with developers and database administrators to define technical requirements
- Developed and sustained Business and Functional Requirement Specifications (FRD) documents.
Business Analyst
Rogers
08.2020 - 11.2022
- Created test plans and criteria for improvements, bug fixes, quality procedures, and ongoing maintenance tasks
- Provided support to developers in problem-solving through strong analytical abilities
- Conducted feasibility and risk assessments to evaluate project viability, pinpointing critical business areas and high-risk aspects of the application
- Facilitated communication between business stakeholders and development teams, ensuring clear submission of requirements, clarification of queries, and resolution of project issues
- Produced comprehensive use case documents and utilized MS Visio to craft UML diagrams (including use case, activity, and class diagrams) to visualize business processes and workflows, aiding development and quality assurance teams in understanding project requirements
- Participated in Joint Application Development (JAD) sessions with stakeholders from design, development, QA, and management to identify critical project areas, assess risks, and analyze feasibility
- Collaborated closely with QA team members to review and validate test plans and test cases, ensuring alignment with user requirements and project objectives
- Developed and implemented user acceptance test plans and scenarios, enabling key end users to evaluate application UI and functionality effectively.
Junior Business Analyst
Manulife Insurance
05.2018 - 07.2020
- Facilitated requirement gathering sessions across diverse stakeholders, ensuring weekly checkpoints and status meetings to keep the project team promptly informed
- Served as a central liaison among departments and managers, streamlining communication and maintaining a single point of contact
- Proficient in modeling process workflows using UML diagrams such as business and system use cases, activity diagrams, class diagrams, and state chart diagrams
- Engaged stakeholders to bridge client and technical teams, ensuring effective communication and understanding
- Developed comprehensive documents including Business Requirement Document (BRD), Functional Specification Document (FSD), encompassing data architecture modeling, system design, integration, data mapping, and screen design
- Orchestrated workshops and interviews to collaborate with the requirements management team for pre-delivery planning
- Defined project scope, business requirements, and user acceptance criteria with precision
- Assisted in crafting Test Plan documents to outline testing scope and strategies
- Managed post-production support activities, analyzing incidents from end-users and providing timely resolutions or escalating to relevant IT teams
- Proactively handled stakeholder expectations and addressed technical team impediments during design and development phases.
Education
Skills
Data Analysis and Problem Solving
Requirements Gathering
Documentation and Documentation Management
Project Management
Certification
- IIBA Certification of Competency in Business Analysis (CCBA)
- IIBA Agile Analysis Certification (AAC)
Timeline
Business Analyst
Hudson Bay
12.2020 - Current
Business Analyst
Rogers
08.2020 - 11.2022
Junior Business Analyst
Manulife Insurance
05.2018 - 07.2020
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