Geeta Bhatt

• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

• Training New Cashiers: Teach new hires how to use the point-of-sale (POS) system.
  Demonstrate proper cash-handling procedures.
  Explain how to take orders accurately and efficiently.
  Provide instructions on Popeyes' menu items and combo deals.
• Customer Service Coaching: Model excellent customer service for new employees.
  Teach appropriate greetings, upselling techniques, and how to handle complaints.

Providing ongoing support.

Be available to answer questions and support cashiers as they grow more confident.

• Help with retraining if policies or systems change.

• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Greeted customers promptly and responded to questions.
• Maintained work area and kept cash drawer organized.