Geerthana Sanchayan
Richmond Hill,ON
Summary
Dedicated professional with expertise in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Associate
Walmart Canada
Richmond Hill, Ontario
11.2025 - Current
- Assisted customers with product inquiries and provided exceptional service.
- Assisted customers with product selection and provided excellent service.
- Assisted customers with product inquiries and service requests.
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
- Resolved customer complaints promptly to enhance satisfaction.
- Processed cash transactions quickly and accurately at checkout. accurately at the checkout counter.
- Managed team schedules and ensured adequate staffing for daily operations.
- Collaborated with team members to ensure smooth daily operations.
- Monitored sales floor activities to ensure smooth operations daily.
- Trained new associates on operational procedures and customer service standards.
- Implemented store promotions and ensured proper product placement.
- Managed inventory levels and restocked shelves efficiently.
- Monitored inventory levels of ingredients and supplies for production needs.
- Collaborated with departments to maintain inventory accuracy and organization.
- Collaborated with team members to maintain store cleanliness and organization.
- Operated mixing, baking, and decorating equipment safely and efficiently.
- Prepared various baked goods following specific recipes and standards.
- Maintained cleanliness and organization of baking stations and tools.
Junior Executive - Business Development
Lolc Finance Plc Vavuniya, Srilanka
03.2014 - 08.2025
- Identified potential clients through market research and networking efforts.
- Developed and presented proposals aligned with client needs and company offerings.
- Collaborated with cross-functional teams to streamline the business development process.
- Conducted competitor analysis to inform strategic planning and decision-making.
- Collaborated with marketing team to create promotional materials for campaigns.
- Assisted in organizing promotional events to enhance brand visibility in the region.
- Managed customer inquiries and provided timely support to ensure satisfaction.
- Maintained accurate records of client interactions in the customer relationship management system.
- Participated in training sessions to improve business development skills and knowledge.
- Facilitated communication between internal teams and external partners involved in project implementation activities.
Junior Executive - Business Development
Allianz Insurance, Vavuniya Srilanka
03.2010 - 08.2013
- Developed and presented proposals aligned with client needs and company offerings.
- Identified potential clients through market research and networking efforts.
- Collaborated with cross-functional teams to streamline the business development process.
- Assisted in organizing promotional events to enhance brand visibility in the region.
Customer Service Representative
HS CARCO PVT LTD. Colombo Srilanka
08.2006 - 08.2008
- Resolved complaints through effective communication and problem-solving skills.
- Managed customer accounts and processed transactions efficiently.
- Assisted customers with product inquiries and service-related issues.
Education
Rambaikulam Girls College, Vavuniya Srilanka
Skills
- Customer service
- Cash handling
- Inventory management
- Baking techniques
- Inventory restocking
- Product restocking
- Client management
- Market analysis
- Cross-team collaboration
- Team management
- Data entry
- Product recommendations
- Effective communication
- Problem solving
- Time management
- Customer engagement
Languages
English
Proficient (C2)
C2
Tamil
First Language
Timeline
Associate
Walmart Canada
11.2025 - Current
Junior Executive - Business Development
Lolc Finance Plc Vavuniya, Srilanka
03.2014 - 08.2025
Junior Executive - Business Development
Allianz Insurance, Vavuniya Srilanka
03.2010 - 08.2013
Customer Service Representative
HS CARCO PVT LTD. Colombo Srilanka
08.2006 - 08.2008
Rambaikulam Girls College, Vavuniya Srilanka