Customer Service Representative
HS CARGO PVT LTD
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and feedback.
- Processed orders and coordinated shipments to ensure timely delivery.
- Collaborated with team members to enhance customer service protocols.
- Conducted follow-up calls to ensure customer satisfaction post-service.
- Trained new staff on company policies and customer service best practices.
- Analyzed customer feedback to identify areas for service improvement.
- Implemented solutions that streamlined communication between departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.