Geena Strauss
Angus
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Addiction & Mental Health Counsellor
Metamorphosis Centre for Change
05.2025 - Current
- Provide one-on-one counselling using trauma-informed and client-centered approaches.
- Facilitate/co-facilitate psychoeducational and therapeutic group sessions.
- Conduct intake assessments and collaborate on treatment planning.
- Maintain accurate and clinically relevant client documentation.
- Provided resources and referrals to clients for additional support services as needed.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Support Worker
Metamorphosis Centre for Change
01.2024 - 05.2025
- Supported clients through daily programming, therapeutic walks, and emotional check-ins.
- Built therapeutic rapport with diverse clients and assisted with coping strategies.
- Facilitated and assisted with psychoeducational groups.
- Documented client notes and organized structured activities.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Provided emotional support and guidance, fostering a safe environment for clients to express concerns.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
Customer Service Associate
Tim Hortons
09.2018 - 06.2025
- Implemented feedback mechanisms to improve customer satisfaction ratings consistently.
- Collaborated with team members to maintain a clean and organized work environment.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Delivered consistent, high-quality customer service in a fast-paced environment.
- Maintained food safety, hygiene, and workplace cleanliness.
- Strengthened teamwork, communication, and interpersonal skills.
Education
Bachelor of Social Science With Honours - Addictions And Mental Health
Humber College
Toronto06-2025
Skills
- HIPAA
- Individual & Group Counselling
- Intake assessments
- Trauma-Informed Care
- Crisis Intervention
- Treatment Planning
- Motivational Interviewing (MI)
- Cultural Competency
- Rapport Building
- Case Note Documentation
- Conflict Resolution
Timeline
Addiction & Mental Health Counsellor
Metamorphosis Centre for Change
05.2025 - Current
Support Worker
Metamorphosis Centre for Change
01.2024 - 05.2025
Customer Service Associate
Tim Hortons
09.2018 - 06.2025
Bachelor of Social Science With Honours - Addictions And Mental Health
Humber College