Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Languages
Timeline
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Gedeon Ibula

Gatineau,QC

Summary

Dynamic Customer Service Specialist`:

Driven by a passion for exceptional customer care, I excel in maintaining high customer satisfaction and contributing to company success. With a proven track record of efficiently managing large volumes of inbound calls, I build and sustain positive relationships with customers.

Overview

5
5
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

CONTACTPOINT 360, INC
Mississauga
07.2022 - 01.2023
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

CUSTOMER SERVICE REPRESENTATIVE

MILLENIUM 1 SOLUTIONS
Montreal
11.2020 - 06.2022

KITCHEN HELPER

CATHEDRALE MANOR
winnipeg, MB
03.2019 - 06.2019

FOOD SERVER

siloam mission
winnipeg, MB
02.2018 - 04.2018

Education

Bachelor of Technology, Trades And Technology Leadership -

Collège Boréal
Greater Sudbury, ON
10-2024

High School Diploma -

Collège Louis-Riel
Winnipeg, MB
06.2020

Skills

  • Customer service
  • Communication
  • Organizational
  • Multitasking
  • Complaint resolution
  • Order Processing
  • Adaptive team player
  • Travel Planning
  • Quality Control

Additional Information

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Languages

  • French, Fluent
  • English, Fluent

Languages

English
Full Professional
French
Native/ Bilingual

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CONTACTPOINT 360, INC
07.2022 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

MILLENIUM 1 SOLUTIONS
11.2020 - 06.2022

KITCHEN HELPER

CATHEDRALE MANOR
03.2019 - 06.2019

FOOD SERVER

siloam mission
02.2018 - 04.2018

Bachelor of Technology, Trades And Technology Leadership -

Collège Boréal

High School Diploma -

Collège Louis-Riel
Gedeon Ibula