Kirsten Gerrie
Bowmanville,ON
Summary
Offering strong work ethic and genuine interest in beer making process, eager to learn and grow in this field. Brings ability to quickly understand from experience in wine and cider making. Which includes grape and apple processing and fermentation techniques. Ready to use and develop hands-on skills and attention to detail in Brewer role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wine Making Assistant
Heritage Estates Winery and Cidery
03.2024 - Current
- Assists in cider production : daily brix, additions, racking, filtering and sweetening
- Assists winemaker in pruning and tying vines, harvest, crush, press, fermentation and additions
- Routine duties include but not limited to: perform punch downs, racking, filtrations as required
- Pulls samples and performed lab tests for ML completion, PH, TA, S02 levels
- Set and operation of bottling
- Perform daily operations: set up, sanitation, break down and clean up of all tanks, hoses, etc.
- Sanitation of all equipment and cleaning of production area
- Making deliveries to local restaurants and stores as needed
- Assist with inventory and retail duties as required
Customer Service Representative
The Beer Store
07.2022 - 03.2024
- Upheld a high-level of customer service excellence as a collaborative team member in a fast-paced retail setting
- Demonstrated an extensive product knowledge base, enabling informed recommendations to customers and facilitating personalized purchasing decisions
- Skillfully organized and managed the store’s bottle return process to ensure efficiency
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chiropractic Assistant
Grace Family Chiropractic
07.2022 - 03.2024
- Collaborated with team members to provide support for day-to-day clinic operations for two doctors and three massage therapists, contributing to a smooth and well-coordinated healthcare environment
- Established comprehensive patient records by collecting and organizing health history information, and conducting thorough new patient examinations
- Effectively communicated with patients ensuring their comfort through the process of postural x-rays
- Conducted ongoing patient progress assessments, developing individualized care plans and appointment plans to enhance patient coordination
Dietary Aide
Chatham-Kent Health Alliance
09.2020 - 06.2022
- Handled day-to-day operations in the cafeteria of a healthcare setting, preparing food for hospital patients, cafeteria, and catering services
- Professionally and positively communicated with patients, their families, and volunteers
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Room Care Manager
Retro Suites Hotel
01.2014 - 03.2020
- Planned, organized, and developed the overall operations strategy of the room care department at the hotel
- Recruited, trained, and scheduled a high-performing team in the room care department
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Customer Service Representative
LCBO
05.2015 - 01.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Manage deliveries and store inventory
- Participated in training programs to enhance product knowledge and customer service skills
- Assisted with Management duties as required
Education
Digital Photography And Imaging
Georgian College
Barrie, ON04-2013
Communications Studies
Wilfrid Laurier University
Waterloo, ON04-2009
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Inventory management
- Quality control
- Safety compliance
- Attention to detail
- Time management
- Fast learner
Languages
English
Certification
- Smart Serve
- CPR/AED Certification
Awards
WILFFRED LAURIER GOLDEN HAWK HALL OF FAME WOMEN’S LACROSSE | 2015
MEMBER OF VARSITY WOMEN’S LACROSSE TEAM WILFRID LAURIER UNIVERSITY | 2005-2009
Timeline
Wine Making Assistant
Heritage Estates Winery and Cidery
03.2024 - Current
Customer Service Representative
The Beer Store
07.2022 - 03.2024
Chiropractic Assistant
Grace Family Chiropractic
07.2022 - 03.2024
Dietary Aide
Chatham-Kent Health Alliance
09.2020 - 06.2022
Customer Service Representative
LCBO
05.2015 - 01.2020
Room Care Manager
Retro Suites Hotel
01.2014 - 03.2020
Digital Photography And Imaging
Georgian College
Communications Studies
Wilfrid Laurier University
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