Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Gennevieve Bourdeau

Winnipeg,Canada

Summary

Personable, creative, team player. Passionate about providing an excellent customer experience and creating authentic connections. Strong visual merchandising skills. Pleasant demeanor and outside the box problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Operations Leader

Chapters Indigo
Winnipeg, Manitoba
10.2023 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight, and mentoring to newly hired employees, introducing them to the culture of our company.
  • Provided coaching and conversations when necessary.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Managed events & programming, working within financial constraints to create unique, engaging, and memorable experiences for customers.
  • Delegated tasks to staff to ensure events ran smoothly, stepping in to provide support where necessary, and ensuring we created a seamless and enjoyable event experience.
  • Made thoughtful suggestions on how we can improve our practices and overall customer experience.

Guest Services Receptionist

SalonPOP
Winnipeg, MB
04.2023 - Current
  • Create a seamless and comfortable guest experience, offering fresh tea, coffee, and biscuits to guests while checking them in and out of the salon.
  • Manage pre-bookings, reservations and communication between guests and stylists.
  • Update and organize guest information and files based on both stylist' and guests respective needs.
  • Clean and maintain lobby, retail space and common areas by restocking products, samples, new guest packages, magazines, towels and capes.
  • Receive and organize retail inventory.
  • Manage phone and email enquiries and reservation requests, responding in a timely manner.

Customer Experience Representative

Chapters Indigo
Winnipeg, MB
10.2014 - 10.2023
  • Improves product knowledge on continuous basis to provide the best customer service possible.
  • In depth understanding of company functions and systems such as POS and online systems.
  • Enhances store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Actively involved in producing creative content for store social channels to connect with a variety of demographics and reach new potential customers.
  • Involved in the introduction of the company's culture and systems through training and mentoring new team members.
  • Consistently reviewed as a High Performer.

Education

Bachelor of Arts - Theatre & Film Performance

The University of Winnipeg
Winnipeg, MB
10.2022

High School Diploma -

Grant Park High School
Winnipeg, MB
06.2015

Skills

  • Helpful and Service-Oriented
  • Creative Problem Solving
  • Originality and Creativity
  • De-escalation Techniques
  • Friendly and Outgoing
  • Customer Focused
  • Communication and Interpersonal Skills
  • Proficient with Microsoft and Apple office programs

Affiliations

  • Recipient of Royal Manitoba Theatre Centre's Jean Murray-Moray Sinclair Scholarship
  • Holds Certificate of Completion for University of Alberta's Indigenous Canada Course
  • Four years of volunteer involvement in the University of Winnipeg's Theatre & Film Student Association as Co-President for two years and a year as Treasurer and Vice President respectively
  • Two years experience with JDRF Walk to Cure Diabetes as registration officer

Timeline

Customer Operations Leader

Chapters Indigo
10.2023 - Current

Guest Services Receptionist

SalonPOP
04.2023 - Current

Customer Experience Representative

Chapters Indigo
10.2014 - 10.2023

Bachelor of Arts - Theatre & Film Performance

The University of Winnipeg

High School Diploma -

Grant Park High School

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Gennevieve Bourdeau