Gbolahan Ogundare
Kitchener,ON
Summary
Possess experience based on my exposure to site activities and customer relationship management with an excellent ability to work with minimal or no supervision in team to achieve group targets and meet core organizational objectives with emphasizes placed on time resource management.
Overview
9
9
years of professional experience
Work History
Service Supervisor
Dag Industry Nigeria
08.2019 - 04.2023
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Data Analyst
Olambe Nigeria Limited
05.2014 - 08.2019
- Organized, sorted and checked input data against original documents.
- executed data verification to detect errors.
- Sorted documents and maintained organized filling process.
- Located and corrected data entry error and reported to management.
- Managed documents by organizing forms, making photocopies, filling record, preparing correspondence and creating reports.
- Verified accuracy of data before transcribing.
- Maintained databases, mailing lists, telephone network, and other information to facilitate functioning of health education programs.
- Managed workflow scheduling, data entry and accuracy verification for large data project.
- Created reports based on up-to-date data to inform business decisions.
- Gathered data from multiple sources and programs.
Education
Graduate Certificate - Project Management
Skillsedge Management Institute, Lagos
Lagos, Nigeria04.2014
Bachelor of Science - Computer Science
Bowen University, Osun State
Osun State, Nigeria07.2013
High School Diploma -
Community High School Moniya, Lagos State
Lagos, Nigeria06.2009
Skills
- Office productivity computing (Microsoft Word and Documentation Processing, Presentation and Slide Show Processing)
- Proficient use and connection of all office gadgets such as printer, scanner, photocopier etc
- Ability to handle multiple task simultaneously, to make linkage and to use common sense in solving problem and making decision
- Gadgets and technology
- Inspection Management
- Progress Monitoring
- Emotional Intelligence
- Creative Solutions
- Budgeting Understanding
- Operational Efficiency
Learning new things, acquiring and developing skills.
My interests lie at the intersection, but are certainly not limited to my educational background and work experience. To have exposure that will facilitate application of skills and knowledge to build excellent work ethics and maximize every opportunity to contribute to the growth and success of an organasation.
Also i like, sport, movies, playing video games, travelling.
Timeline
Service Supervisor
Dag Industry Nigeria
08.2019 - 04.2023
Data Analyst
Olambe Nigeria Limited
05.2014 - 08.2019
Graduate Certificate - Project Management
Skillsedge Management Institute, Lagos
Bachelor of Science - Computer Science
Bowen University, Osun State
High School Diploma -
Community High School Moniya, Lagos State
Similar Profiles
BRAJAGOPAL DASBRAJAGOPAL DAS
Senior Executive - Finance & Accounts at DAG INDUSTRIES NIGERIA LTDSenior Executive - Finance & Accounts at DAG INDUSTRIES NIGERIA LTD
Chigozie OnwughaluChigozie Onwughalu
Area Sales Manager at Givanas Industry Nigeria LimitedArea Sales Manager at Givanas Industry Nigeria Limited
Ifeoluwa AbdulIfeoluwa Abdul
Project Manager at Delegation of German Industry and Commerce (AHK Nigeria)Project Manager at Delegation of German Industry and Commerce (AHK Nigeria)