GBOLAHAN ODUNTAN
Ste Agathe,Canada
Summary
Detail-oriented Assistant with strong interpersonal skills, committed to enhancing team productivity and collaboration. Proficient in utilizing productivity software and managing office resources effectively, leading to streamlined operations. Demonstrated ability to foster clear communication among team members and support seamless workflow.
Overview
25
25
years of professional experience
Work History
Renewal Assistant
Canada Life
Winnipeg, Canada
01.2020 - Current
- Manage the renewal process for a portfolio of clients, ensuring timely review and completion of policy renewals
- Analyze existing policies, premiums, and client needs to provide accurate renewal recommendations
- Collaborate account managers and necessary parties to collect all enrolment data for self-accounting renewals
- Reach out to Field and external parties (TPAs) to request and process census information
- Handle escalated renewal requests requiring special handling, including renewal anomalies, amendment factors, and application of retroactive rates
- Develop and maintain strong client relationships, addressing inquiries, and resolving issues promptly
- Assisting in the renewal process by gathering and verifying client information, policies, and coverage details
- Evaluate premium and claims experience for reasonableness and accuracy; determine the need for and make any necessary adjustments to premium and claims experience
- Enter renewal data accurately into the company's database and maintaining updated client records
- Calculating manual rates for New Business and In-force quotes to maximize both customer satisfaction and company profit
- Review and validate amendment activity and ensure appropriate amendment factors have been determined and updated in the Automated Rating Calculator system
- Maintain up to date logs on all issued policies and upcoming renewal submissions using Microsoft Word and Excel
- Filing output and recording rates set up for all transfer groups and new group submissions
- Respond to Field inquiries on completed and upcoming renewals and make necessary revisions as required
Underwriting Assistant
Great West Life Assurance Company
Winnipeg, Canada
01.2018 - 12.2019
- Assisted underwriters in evaluating insurance applications and determining risk factors
- Conducted data entry and maintained accurate records of insurance policies and client information
- Prepared insurance quotes and proposals for clients
- Communicated with clients and insurance agents to gather necessary information and documentation
- Reviewed insurance documents for accuracy and completeness
- Supported underwriters in performing risk assessments and making underwriting decisions
- Prepared training and process improvement documents
- Developed a process to store documents electronically
Security Officer
G4S Secure Solutions
Winnipeg, Canada
01.2016 - 01.2017
- Controlled access to premises, issued security passes and directed visitors to appropriate departments
- Ensured the security and safety of all client property and personnel
- Recorded data such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action
- Maintained records and completed daily reports of security actions performed during shift
- Documented concerns, verbally communicated and followed up to ensure resolutions
- Performed and observed undercover neighborhood activities from surveillance cameras
Project Coordinator
LASACO Assurance Company Plc
Lagos, Nigeria
01.2015 - 01.2016
- Maintained the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for organization objectives
- Successfully managed and coordinated with stakeholders across the enterprise to ensure that project deliverables were delivered on time and cost
- Collaborated with operational team to update operational processes and procedures
- Provided regular status updates to senior executives to ensure effective dissemination of project information
- Collaborated with clients to drive a current state assessment, gap analysis phase for projects
- Coordinated and scheduled joint discovery sessions with over 100 subject matter experts across the enterprise
- Maintained effective communication to keep all stakeholders involved with projects
Policy Analyst
City of Surulere
Lagos, Nigeria
01.2004 - 01.2012
- Contributed to city development by attending council sessions to discuss city policies and participate in roundtable discussions
- Interpreted and implemented federal and state policies to stakeholders
- Conducted strategic planning workshops to validate strategic objectives, conduct stakeholder management and perform critical business process analysis
- Established, developed, implemented and managed community development projects
- Interpreted data and produce written analysis and visual presentations for distribution to internal and external audiences
- Developed and implemented new community-focused engagement programs
Accounts Officer
LASACO Assurance Company Plc
Lagos, Nigeria
01.2000 - 01.2003
- Prepared monthly financial reports such as accounts payable and accounts receivable summaries for management decision making
- Reviewed and maintained accounting records for clients by entering balances and calculating interests on loans, bank accounts and credit accounts using spreadsheets and customized databases
- Supervised and coordinated credit collections activities on all accounts by contacting customers by phone, e-mails and written correspondence and posting ledger updates
- Performed general administrative support duties, provided telephone support and maintained confidential files
Education
Certificate - Business Analyst
Red River College
Winnipeg, MB06-2020
MBA - Strategic Management
Plymouth University
Plymouth, United Kingdom07-2014
Higher National Diploma - Business Accountancy
Kwara Stae Polytechnic
Kwara State, Nigeria08-1998
Skills
- Problem-solving
- Computer skills
- Billing and coding
- Multitasking and organization
- Data confidentiality
- Data entry
- Calm demeanor
- Task prioritization
- Report generation
- Verbal and written communication
- Positive and professional
- Basic mathematics
Timeline
Renewal Assistant
Canada Life
01.2020 - Current
Underwriting Assistant
Great West Life Assurance Company
01.2018 - 12.2019
Security Officer
G4S Secure Solutions
01.2016 - 01.2017
Project Coordinator
LASACO Assurance Company Plc
01.2015 - 01.2016
Policy Analyst
City of Surulere
01.2004 - 01.2012
Accounts Officer
LASACO Assurance Company Plc
01.2000 - 01.2003
Certificate - Business Analyst
Red River College
MBA - Strategic Management
Plymouth University
Higher National Diploma - Business Accountancy
Kwara Stae Polytechnic
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