Gbolahan Oduntan
Ste Agathe,MB
Summary
Experienced and results-driven Business Analyst with over 10 years of expertise in the financial industry. Proficient in analyzing complex business processes, identifying areas for improvement, and implementing effective solutions to enhance operational efficiency and customer satisfaction. Seeking to leverage extensive experience and analytical skills in the role of a Customer Service Representative - Housing with the Government of Canada.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Renewal Specialist
Canada Life
01.2021 - Current
- Calculated and remitted state sales tax, service, and other charges.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
Underwriting Assistant
Canada Life
01.2018 - 12.2021
- Gather and verify client information, policies, and coverage details for renewal process.
- Communicate with clients to address inquiries and concerns.
- Ensure accurate entry of renewal data into company's database.
- Coordinate with team members to expedite renewal processing.
- Calculate manual rates and input amendment factors using Automated Rating Calculator system.
- Maintain updated client records and logs using Microsoft Word and Excel.
- Provide prompt and accurate responses to internal and external customer requests.
Security Officer
G4S Secure Solutions
01.2016 - 12.2017
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Project Officer
LASACO Assurance Plc
01.2015 - 06.2016
- Managed strategic projects and coordinated with stakeholders.
- Updated operational processes and procedures.
- Provided status updates to senior executives.
- Conducted current state assessments and gap analysis.
- Facilitated discovery sessions with subject matter experts.
Policy Analyst
City Of Surulere
01.2004 - 01.2012
- Identified, evaluated and developed solutions to remove roadblocks to change.
- Recommended updates to current legislation, regulations and policies.
- Drafted and presented reports outlining policy actions.
- Investigated policies currently under discussion to assess impact on industry.
Accounts Receivable Clerk
LASACO Assurance PLC
01.2000 - 12.2003
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
High School Diploma -
Red River College
Winnipeg, MB 07.2020 - 06.2020
MBA - Strategic Management
Plymouth University
London United Kingdom 01.2013 - 07.2014
High School Diploma -
Kwara State Polytechnic
Kwara State, Nigeria 06.1993 - 09.1997
Skills
City Personnel Supervision
undefinedTimeline
Renewal Specialist
Canada Life
01.2021 - Current
High School Diploma -
Red River College
07.2020 - 06.2020
Underwriting Assistant
Canada Life
01.2018 - 12.2021
Security Officer
G4S Secure Solutions
01.2016 - 12.2017
Project Officer
LASACO Assurance Plc
01.2015 - 06.2016
MBA - Strategic Management
Plymouth University
01.2013 - 07.2014
Policy Analyst
City Of Surulere
01.2004 - 01.2012
Accounts Receivable Clerk
LASACO Assurance PLC
01.2000 - 12.2003
High School Diploma -
Kwara State Polytechnic
06.1993 - 09.1997
Similar Profiles
Sandra KantylukSandra Kantyluk
Team Performance Leader at Canada LifeTeam Performance Leader at Canada Life
Jihad AbdelmagidJihad Abdelmagid
Customer Relations Specialist at Canada lifeCustomer Relations Specialist at Canada life
Riya KoiriRiya Koiri
Process Trainer at Canada lifeProcess Trainer at Canada life
Nicole LaplanteNicole Laplante
Customer Service Supervisor at Canada LifeCustomer Service Supervisor at Canada Life
Dustin ReimerDustin Reimer
Estimatics Assistant Manager at Birchwood Collision (Point West)Estimatics Assistant Manager at Birchwood Collision (Point West)