Gbetondji odilon GANDIGBE
Montréal
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Receptionist
ODOPRICE VOYAGE ET TOURISME
09.2018 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Customer Advisor English Section
MTN Benin
02.2018 - 08.2018
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
Sales Advisor
FAITH TRAVEL AND CONSULTANCY
01.2015 - 12.2015
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
High School Diploma -
IATA International Air Transport Association
Montréal, QC12.2014
Diplôme - Software Systems
IT Training Diploma
05.2013
Profeciency in English - Anglais
ICPS
Ghana09.2012
College Diploma - Human Sciences
Sainte Felicite
Benin06.2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Personal Information
Willing To Relocate: n'importe où
Languages
English
Full Professional
French
Native or Bilingual
Certification
BSP PRIVATE SECURITY PERMIT
CNESST WORKPLACE FIRST AID CERTIFICATE
HYDRO-QUEBEC
-GENERAL SST ON SITE
-SST GENERAL COMMON CORE AND INSTALLATIONS
-SST GENERAL TRUCK DRIVER AND DELIVERY MAN
-
Timeline
Bilingual Receptionist
ODOPRICE VOYAGE ET TOURISME
09.2018 - 03.2024
Customer Advisor English Section
MTN Benin
02.2018 - 08.2018
Sales Advisor
FAITH TRAVEL AND CONSULTANCY
01.2015 - 12.2015
High School Diploma -
IATA International Air Transport Association
Diplôme - Software Systems
IT Training Diploma
Profeciency in English - Anglais
ICPS
College Diploma - Human Sciences
Sainte Felicite
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