GBENGA ALABA
Oshawa,ON
Summary
Proven track record in enhancing customer satisfaction, demonstrated during my tenure at Hub Lounge, where I was recognized for exceptional service. Skilled in currency counting and fostering customer relations, I excel in fast-paced environments, consistently promoting loyalty programs. My approach combines meticulous attention to detail with a commitment to excellence, driving significant improvements in operational efficiency.
Overview
12
12
years of professional experience
Work History
Casher
Ritson Autos
Oshawa, Ontario
12.2023 - 12.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
Saver
Hub lounge
Lagos, Lagos
02.2020 - 11.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Worker
jORMY Nigeria Ltd,Lagos
Lagos, Lagos
03.2017 - 12.2019
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected damaged goods prior to disposal or return to vendor.
- Transported goods to designated areas within the warehouse facility.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Operated scanners, computers, and other equipment to track orders.
- Used digital database to keep records of units and stock moved.
Warehouse Worker
MARCO MAPHIS,Lagos Nigeria
Lagos, LAGOS
02.2013 - 12.2016
- Used pallet jacks to move items to and from warehouse locations.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected damaged goods prior to disposal or return to vendor.
- Transported goods to designated areas within the warehouse facility.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated scanners, computers, and other equipment to track orders.
Education
Bachelor of Science - Psychology
University of Lagos
Nigeria08-2021
Skills
- Loyalty program promotion
- Currency counting
- Checkout monitoring
- Customer relations
- Customer service excellence
Languages
English
Professional
Affiliations
Leadership,decision-making,teamwork
References
References available upon request.
Timeline
Casher
Ritson Autos
12.2023 - 12.2024
Saver
Hub lounge
02.2020 - 11.2023
Warehouse Worker
jORMY Nigeria Ltd,Lagos
03.2017 - 12.2019
Warehouse Worker
MARCO MAPHIS,Lagos Nigeria
02.2013 - 12.2016
Bachelor of Science - Psychology
University of Lagos