Summary
Overview
Work History
Education
Skills
Educationcertifications
Timeline
GBENGA ADENIYI

GBENGA ADENIYI

Onatario,ON

Summary

An accomplished professional with a demonstrated history in the banking, pension, facility management, security management, and retail sales sector. Skilled in business relationship management, customer service, sales processes, and business administration. Well-versed in customer relationship management. Known for being a strong team player who consistently meets objectives while upholding personal integrity.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Warehouse Associate

Crane Supply
01.2023 - Current
  • Inventory Management- Organize and maintain inventory levels, including cycle counts and physical inventory checks
  • Receive incoming shipments, verify contents against invoices or manifests, and ensure accuracy
  • Shipping products via purelator and cardinal software
  • Equipment Operation-Driving warehouse machineries such as Forklift, Stock chaser, and other equipment
  • Ensuring that personal objectives are in harmony with the company's goals while execute daily responsibilities
  • Expertly acquainted with the full range of company products
  • Prepare outgoing shipments by picking, packing, and labeling items according to company procedures
  • Inspect products for defects or damages and report discrepancies to the supervisor
  • Ensure proper storage and handling of products to minimize damage and loss
  • Follow quality control procedures to maintain high standards of product integrity
  • Complete and maintain accurate records of inventory transactions, shipping/receiving logs, and other documentation as required.

Retail Sales Officer and Back-up Business Manager

Sterling bank Plc
04.2017 - 06.2022
  • Introducing the Banks products to prospective customers
  • Writing credit for loan, analyzing loan application and availing loan to customers
  • Monitoring market trends and competitor activities to stay competitive
  • Ensure proper documentation and adherence to risk management policies
  • Conducting Know Your Customer (KYC) and Know Your Customer's Business (KYCB) procedures on clients
  • Reactivation of dormant accounts and enacting new relationship with inactive customers
  • Mobilizing deposits into the Bank
  • Analyzing the branch balance sheet for profitability
  • Availing Agric loan to customers in Agriculture business
  • Managing the bank-to-customer relationship by reaching out (calling and visiting) both new and existing customers
  • Advising customers on the most suitable product to operate, analyzing their needs and providing a tailored solution
  • Preparing Monthly performance report and analyzing the profitability index
  • Signing expenses as a Back-up officer to the Business manager
  • Upselling the Banks E-channel products and training our clients on how to use them
  • Representing the branch at the Regional and Zonal level for monthly performance review and strategy sections
  • As a CRM specialist I record all customer information to effectively manage customer relationships and interaction.
  • Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.

Security Operation Officer/Administrative

Etqan Facility Management
08.2014 - 09.2016
  • Develop and implement comprehensive security procedures to safeguard company assets, personnel, and facilities
  • Documentation and data entry
  • Conduct risk assessments and threat analyses to identify vulnerabilities and recommend security measures
  • Manage a team of security personnel, providing leadership, training, and performance evaluations
  • Preparing a monthly report on security operations for the General Manager and Managing Director
  • Collaborate with law enforcement agencies and emergency services to coordinate responses to incidents and emergencies
  • Conduct regular security audits and inspections to ensure compliance with company policies and industry standards
  • Issuing staff ID cards
  • Implement and oversee security awareness programs to educate employees on security best practices
  • Preparing time sheet and overtime schedule for Security guards
  • Supporting and acting as a backup to the Human Resource Manager in the capacity of a certified Human Resource Management professional
  • Organizing meetings for the Managing Director.

Client Service Executive

Stanbic IBTC Pension Managers
10.2013 - 06.2014
  • Processing pensioners' retirement savings applications
  • Offer comprehensive details regarding pension products, services, and operational procedures to clients
  • Assist clients with the completion of forms and documentation for pension-related transactions
  • Providing guidance to clients on optimizing their pension funds and discussing suitable packages available
  • Utilizing customer relationship management software to maintain client interaction and relationships
  • Liaise with other departments to ensure seamless service delivery
  • Supervising all documents going out of the branch to head office
  • Respond to client inquiries via phone, email, and in-person visits promptly and professionally
  • Provide guidance on retirement planning and savings strategies
  • Organizing and coordinating meetings between clients and senior management when needed.

Education

GED -

Humber College, Toronto, ON
09.2022 - 05.2024

Skills

  • Customer Assistance
  • Teamwork and Collaboration
  • Relationship Building
  • Conflict Resolution
  • Sales expertise
  • Upselling strategies

Educationcertifications

  • Onatario College Diploma, Business Management, Humber College Toronto
  • Higher National Diploma, Business Administration & Management, Allover Polytechnic, Nigeria
  • National Diploma, Banking & Finance, Oscotech Polytechnic, Nigeria
  • Certified Sales selling Skills, Filigri Consulting Ltd, Lagos, Nigeria
  • Certified Human Resource Management Professional, American Institute of Business and Management, Infonet Language Institute, Dubai, UAE
  • Security Personnel Certificate, Dubai Police, Dubai, UAE

Timeline

Warehouse Associate - Crane Supply
01.2023 - Current
Humber College - GED,
09.2022 - 05.2024
Retail Sales Officer and Back-up Business Manager - Sterling bank Plc
04.2017 - 06.2022
Security Operation Officer/Administrative - Etqan Facility Management
08.2014 - 09.2016
Client Service Executive - Stanbic IBTC Pension Managers
10.2013 - 06.2014
GBENGA ADENIYI