Gbemisola Adetayo
Hamilton,ON
Summary
Customer service professional with a background in supply chain management. Detail oriented and quality focused, I possess a strong relationship building and listening skill with a positive can-do attitude. I strive to ensure that products meet customer expectations while cross selling and taking orders. Experienced in relationship management, order management, warehousing & logistics, working with cross functional business units in a high-volume consumer product/ service environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Warehouse Associate
Prema Canada
09.2023 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Maintained accurate inventory records through manual and computerized systems.
- Received merchandise into warehouse, relocated products using manual carts, pallet jacks and processed orders for shipment.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Customer Service/relationship Manager
ECOBANK
, Nigeria
01.2008 - 01.2021
- Managed customer related queries (inbound, outbound, e-mail and telephone enquiries) ensuring professional and prompt customer service
- Account opening & relationship management
- Handled requisitions for new ATM cards and other banking products and onboarded customers on internet and mobile banking
- Efficiently process product-related questions with up-to-date knowledge of bank products and cross selling
- Audited customer account information to identify issues and develop solutions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Maintained accurate records of customer interactions and transactions, Data input, management, and report with the use of CRM.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Warehouse Intern
MDS (Manufacturer’s Delivery Service)
, Nigeria
01.2001 - 01.2002
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Packaged items with appropriate materials to prevent damage during shipping.
- Inventoried and tracked incoming shipments of materials, supplies, and equipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Prepared shipping documents such as bills of lading, packing lists.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained accurate records of all transactions within the warehouse management system.
Education
Post Graduate Diploma - Supply Chain Management
Mohawk College
Hamilton, ON04.2024
Some College (No Degree) - Marketing
Federal Polytechnic Ado-Ekiti
NigeriaSkills
- Product Verification
- Inventory Counting
- Shipping and Receiving
- Order Picking
- Pallet Jack Operations
- Warehouse Operations
- Wrapping and Boxing
- Operations Support
- Logistics
- Complaint Resolution
- Data Entry
- Order Fulfillment
- Service Upselling
- Retail Sales Customer Service
- Customer Relations
Affiliations
- caregiving
- enjoys working within teams and leadership roles
Languages
English
Native/ Bilingual
Yoruba
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Associate
Prema Canada
09.2023 - Current
Customer Service/relationship Manager
ECOBANK
01.2008 - 01.2021
Warehouse Intern
MDS (Manufacturer’s Delivery Service)
01.2001 - 01.2002
Post Graduate Diploma - Supply Chain Management
Mohawk College
Some College (No Degree) - Marketing
Federal Polytechnic Ado-Ekiti
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