Gabriella Beganovic
Los Angeles
Summary
Dynamic and customer-centric professional with a robust background in customer service, management, and medical assisting. Proven track record of engaging customers through effective communication, addressing concerns, and delivering tailored solutions that enhance satisfaction. Recognized for thriving in fast-paced environments while adeptly managing multiple tasks and navigating complex systems. Committed to fostering team development and continuous improvement, driven by a passion for elevating the customer experience and building lasting relationships in both service and healthcare sectors.
Overview
7
7
years of professional experience
Work History
Medical Assistant
UCLA Health
06.2025 - Current
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs, venipuncture, and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Medical Assistant
Sharp Healthcare
10.2023 - 06.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Submitted prior authorizations
General Manager
SUBWAY Restaurants
08.2022 - 08.2023
- Introduced new methods, practices, and systems to reduce turnaround time, improving operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Manager
Raising Cane’s Restaurants
11.2020 - 07.2022
- Worked closely with team members to schedule breaks and shifts in compliance with state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Ensured adherence to company standards and compliance requirements for operations and cleanliness.
- Supervised employees and maintained quality compliance with company standards for food and services.
- Consistently remained calm during high-volume periods, ensuring smooth store operations and setting a positive example.
Shift Manager, Customer Service
Target
10.2018 - 03.2021
- Exercised composure in high-pressure and escalated customer service scenarios.
- Collaborated with coworkers to enhance customer experience and manage the storefront.
- Scheduled breaks and shifts for team members in accordance with state regulations.
- Tracked receipts, employee hours, and inventory movements to maintain accurate records.
- Supervised employees and ensured compliance with quality standards for food and services.
- Provided coaching to crew members, optimizing team performance and encouraging efficiency.
Education
Certificate - Medical Assisting
UEI College
Oceanside, CA08.2023
Skills
- Injections: Intramuscular, Subcutaneous, Intradermal
- Vitals: Blood Pressure, Pulse, Respiratory, Glucose, Temperature
- Electrocardiograms (EKG)
- Blood Draws
- Basic Pediatric Training
- Advanced Pediatric Training
- CPR/BLS
- Microsoft Office Suite
- Microsoft Outlook
- Safari
- IOS
- Windows Operating Systems
- Microsoft Edge
- Epic
- AllScripts TouchWorks
- Customer Service
- Flexibility
- Communication
- Management
- Teamwork
- Stress Tolerance
- Decision Making
- Attention to Detail
- Accountability
- Reliable team player
- Patient care coordination
- Preparing specimens and samples
Accomplishments
- Recognized for outstanding dedication to patient care.
- Won Employee of Month award in 2021.
- Received a Safety Award in 2023 for patient care
Timeline
Medical Assistant
UCLA Health
06.2025 - Current
Medical Assistant
Sharp Healthcare
10.2023 - 06.2025
General Manager
SUBWAY Restaurants
08.2022 - 08.2023
Shift Manager
Raising Cane’s Restaurants
11.2020 - 07.2022
Shift Manager, Customer Service
Target
10.2018 - 03.2021
Certificate - Medical Assisting
UEI College