Gbadebo Owolabi
Etobicoke,Ontario
Summary
Dedicated and detail-oriented Office Administrative Assistant with a proven track record of providing efficient administrative support, enhancing office operations, and ensuring seamless workflows. Skilled in managing schedules, coordinating meetings, maintaining records, and fostering positive workplace environments. Strong organizational, communication, and problem-solving abilities, with proficiency in office software and a passion for delivering exceptional service.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
MacInnis Construction Corp.
11.2023
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management and Multitasking
- Problem-Solving and Conflict Resolution
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Office Administrative Assistant
SC Johnson and Son
02.2021 - 05.2023
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Diploma - Business Administration And Management
Lagos State Polytechnic
Peterborough, None03-2018
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Invoice processing
- Mail sorting
- Office Management and Administration
- Scheduling and Calendar Management
- Record Keeping and Documentation
- Customer Service and Communication
- Data Entry and Reporting
- Presentation development
- Proofreading documents
- Schedule management
- HCFA common procedure coding systems (HCPCS)
- Expense validation
Languages
English
Full Professional
Certification
- Communication Skills Certification – Toastmasters International.
- Certificate of participation FCT VisionXChange (2024)
- Certified in "Master Confident Presentations" from LinkedIn Learning
- Certified in "Tips for Writing Business Emails" from LinkedIn Learning
- Certified in "Sales Fundamentals" from LinkedIn Learning
Timeline
Administrative Office Assistant
MacInnis Construction Corp.
11.2023
Office Administrative Assistant
SC Johnson and Son
02.2021 - 05.2023
Diploma - Business Administration And Management
Lagos State Polytechnic