Gaziz Omashev

• Researched and resolved customer complaints and disputes related to credit card accounts.
• Assisted customers with questions and inquiries to provide information regarding credit card accounts.
• Built strong relationships with customers to increase retention and loyalty.
• Recommended products and services to meet customers' credit card and banking needs.
• Implemented strategies to reduce risk of credit card fraud and identity theft.
• Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
• Fielded 20-30 incoming customer calls per shift to deliver high-quality solutions
• Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.

• Routinely processed customer purchases, returns, and exchanges for products purchased in-store and online
• Placed online orders for customers opting to pay in store
• Performed audits on returned and exchanged products in a timely manner
• Promoted Best Buy online shopping app and website to customers visiting the store for a more extensive shopping experience
• Increased sales by offering Geek Squad product protection plans to customers for eligible products being purchased at Customer Service
• Offered customers an ability to complete shopping experience survey
• Maintained operational excellence by adhering to policies and procedures
• Communicated with members of the team in a proactive manner to maintain a properly collaborating working environment
• Supported new hires in their training on store operations and policies

• Offered tech solutions to customers based on their types of needs such as office equipment or home study setup
• Maintained high sales numbers by attaching extended warranty plans as well as monthly tech service subscriptions to eligible items sold to customers
• Performed factory resets on returned/exchanged devices to protect customer’s privacy
• Fulfilled online pick up orders for tech items in a timely manner
• Updated price changes for products in technology department to be up to date with online shopping app and website
• Promoted the use of online shopping to customers looking for certain items that are not available for purchase in-store to maintain excellent customer service outside the store.

Duties included providing exceptional customer service to shoppers in electronics department by consulting them on products they’re interested in, promoting Walmart online shopping for many items not offered in-store, keeping department clean and presentable with proper merchandising being displayed, and cashing out the department at the end of a typical working day.

Notable Accomplishments:

• Received numerous positive to excellent customer feedbacks filled out in customer service surveys
• Retained high sales numbers for product protection plans attached to eligible products.

• In summer of 2014 interned for Samsung Engineering partner based in Almaty, Kazakhstan.
• Performed full translation of various documents and blueprints pertaining to the projects at hand.
• Learned significantly about the science of power plants as well as different ways of constructing and operating TPPs.
• Translated documents from English to Russian and vice versa
• Proofread, edited and improved documents of different sizes.
• Maximized quality control of translated documents.

• Prepared journal entries and entered into system using Oracle.
• Assisted with preparation of monthly financial statements.
• Reconciled month-end totals for timely and accurate reporting of financial information.
• Implemented and maintained internal controls and accounting procedures.
• Monitored cash flow to maintain optimal liquidity and cash management.
• Collected and reported monthly expense variances and explanations.