GAZALA KHAN

• Developing high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performing gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improving business processes by analyzing current practices and recommending optimization strategies.
• Enabling data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Streamlining project management with effective communication and collaboration across cross-functional teams.

• Conduct rapid reviews of alerts triggered by algorithms based on transactions, risk factors and customer behaviors.

• Review alerts for potential risks in customer transactions, customer profiling and possible risk

• Write concise notes on initial findings, data analysis and conclusions

• Prepared and delivered high-quality financial communications to a diverse range of stakeholders, using both oral and written communication skills to convey complex financial concepts in a clear, accessible manner.

• Conducted investigations and analysis of suspicious transactions, ensuring compliance with regulatory requirements.

• Using data to implement strong analytical skills and present insights to other related teams, stakeholders, customers, and technologists in the security and fraud department

• Worked effectively within a matrix environment, managing changing priorities and tight timelines. Demonstrated an ability to deliver commitments on time, managing multiple projects simultaneously with minimal supervision. Excelled in collaborative team settings, driving initiatives forward with a focus on team goals and organizational success.

• Delivered efficient operations support, managed retail credit process & sanctions of mortgage loans, education loans, car loans, etc
• Worked in one of the biggest Retail credit processing Centres of the bank in India
• Accurate judgement for appraisal & sanction of quality proposals for minimization of bad debts by 20%
• Day-to-day assistance in operations and overall efficiency of the unit resulting in reduced loan processing time to bring the TAT to less than3 days
• Increased customer base multifold with business development skills and increased the bank's conversion rate from loan inquiry to real business
• Implemented strong relationship-building skills and critical-analytical thinking to complete reviews of procedures and the accuracy of client data

• Managed full spectrum of Branch Operations like planning, organizing, controlling, marketing, sales, and business development
• Prime responsibility included opening SB/CA, Customer Service, Grievance redressal, Marketing, and Sale of Bank's Products
• Proactively engage with Business clients, Individuals clients, and Government departments for their day-to-day banking needs
• Providing clients highly customized services including but not limited to investment in mutual funds, Insurance, and other government schemes for investing and risk management
• Planning strategies, organizing deposit and credit camps, customer meets and exercising business development ideas in coordination with the branch staff for achieving quarterly and annual budgeting/Sales targets
• Coordinating with regional and head office, providing them with Daily, weekly or monthly reports
• Managing staff payroll issues with the HR department, and leading the branch teams
• Managed branches with zero customer complaints and received several appreciations from clients and management