Gazala Haris
Windsor,ON
Summary
Dedicated administrative professional with a strong background in healthcare support, skilled in data management, client communication, and record-keeping. Possesses Post graduate degree in Microbiology, a Diploma in Medical Office Administration and expertise in healthcare protocols and medical terminology. Recognized for precision, organization, and a client-focused approach, with experience in a Health insurance company.
Overview
3
3
years of professional experience
Work History
Administrative Coordinator
Global Excel Management
09.2022 - Current
- Achieved 100% on-time completion rate for all cross-trained administrative tasks, cutting deadlines from 48 to 24 hours.
- Uploaded 10,000+ medical records to company database, enhancing data retrieval times by 30%.
- Managed returned checks, reducing financial discrepancies by 25% through meticulous record-keeping.
- Supported managerial operations by performing crucial cleanup tasks, ensuring a 30% increase in team productivity and operational cohesion.
- Completed over 30 additional clerical tasks each month, resulting in a 15% improvement in project timelines.
- Achieved a 98% customer satisfaction rate by refining claim processes and adopting a customer-centric approach.
- Reduced missing information errors by 95% by ensuring data completeness in all client records.
- Maintained 100% audit score in quality control, ensuring accuracy and compliance in data management.
- Reached 100% on-time completion rate for all cross-trained administrative tasks, cutting deadlines from 48 hours to 24 hours.
- Uploaded over 10,000 medical records to the company database, improving data retrieval times by 30%.
- Managed returned checks, leading to a 25% reduction in financial discrepancies through meticulous record-keeping.
- Supported managerial operations with cleanup tasks, resulting in a 30% increase in team productivity and operational cohesion.
- Overhauled OHIP and other health insurance procedures, achieving a 15% improvement in compliance across provinces
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open communication channels among colleagues.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the man
ADMINISTRATIVE ASSISTANT/RECEPTIONIST (Internship)
Central Cardiology
01.2022 - 04.2022
- Provided extensive administrative support to clinic and office managers by efficiently managing front-office operations and executing various tasks
- Managed incoming and outgoing calls, delivering exceptional support to callers and ad
- Coordinated meetings and appointments, ensuring seamless scheduling and timely follow-ups as required, while diligently completing all assigned administrative duties
Education
High School Diploma -
St. Clair College of Applied Arts And Technology
Windsor, ON09-2021
Skills
- Microsoft Office Suite (Word, Excel,Outlook,PowerPoint)
- Collaboration
- Tech-Savvy
- Problem-Solving
- Time management
- Document Management
- Organization
- Scheduling and Coordination
- Front-Office Operations
- Writing & Editing
- Data Analysis
- Time Management
- Microsoft Excel
- Attention to Detail
Languages
English
Professional Working
Urdu
Full Professional
Timeline
Administrative Coordinator
Global Excel Management
09.2022 - Current
ADMINISTRATIVE ASSISTANT/RECEPTIONIST (Internship)
Central Cardiology
01.2022 - 04.2022
High School Diploma -
St. Clair College of Applied Arts And Technology
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