Gazal Khipal
Brampton,ON
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Skilled Inside Sales Representative with a strong background in building customer relationships, driving product sales and enhancing revenue growth. Possess deep knowledge of CRM tools and direct marketing strategies. Notable strengths include ability to identify business opportunities, negotiate deals, and close sales while maintaining high levels of customer satisfaction. Past roles demonstrate consistent success in achieving sales targets and contributing to team goals.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Century21
Mississauga, Ontario
09.2023 - Current
- Assisted in the development of sales materials, including brochures and online content.
- Listened to customer needs to identify and recommend best products and services.
- Prepared detailed sales reports for management review.
- Negotiated prices and terms of sales and service agreements with clients.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Collaborated with team members to determine strategic sales approaches.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Provided customers with product information, pricing and availability.
- Operated register, handled cash and processed credit card transactions.
- Maintained detailed records of customer interactions, orders and account status updates.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Prepared and delivered sales presentations to customers and stakeholders.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Customer Service Representative
concentrix
Hamilton, Ontario
11.2022 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
- Implemented innovative methods for streamlining the customer service process.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Inside Sales and Marketing Representative
Tech Prastish
Mohali, India
06.2020 - 06.2022
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Maintained detailed account records and contact logs to facilitate sales process.
- Negotiated prices and terms of sales and service agreements with clients.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Prepared quotes for prospective customers based on their needs and budget requirements.
- Attended trade shows and conferences to promote the company's products and services.
- Delivered superior customer support to improve account retention rate.
- Developed training materials for sales staff on product features and benefits.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Built research instruments and drafted questions for digital, traditional and in-person surveyes.
- Participated in trade shows and sales events to promote products and network with potential clients.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
Inside Sales Intern
Simson softwares
Mohali , India
01.2019 - 05.2020
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Created targeted campaigns to generate more leads and close deals faster.
- Supported sales team members to drive growth and development.
- Provided support to account executives in managing customer relationships, preparing quotes, and closing deals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Adhered to company initiatives and achieved established goals.
- Maintained detailed files, checklists and financial records of sales and transactions.
- Updated customer records in CRM system with contact information and other details related to their accounts.
- Assisted in organizing and executing promotional events to increase brand awareness and generate leads.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Bachelor of Science - Bachelor in Computer Science
RIMT University
India 05-2019
Skills
- Salesforce CRM
- Telephone sales
- Cold calling expertise
- Regional sales
- Compelling presentations
- Promotional selling
- Social media outreach
- Organized and meticulous
- Customer relationship building
- Customer service
- Upselling and cross selling
- Networking enthusiast
- Superior organizational skills
- Lead qualification
Timeline
Inside Sales Representative
Century21
09.2023 - Current
Customer Service Representative
concentrix
11.2022 - 05.2024
Inside Sales and Marketing Representative
Tech Prastish
06.2020 - 06.2022
Inside Sales Intern
Simson softwares
01.2019 - 05.2020
Bachelor of Science - Bachelor in Computer Science
RIMT University
Similar Profiles
Daigo TomiyamaDaigo Tomiyama
Real Estate Sales Representative at Century21Real Estate Sales Representative at Century21
Sue SgherziSue Sgherzi
Real Estate Broker at Century21Real Estate Broker at Century21
MARC CLAVELMARC CLAVEL
Conseiller en immobilier at Century21Conseiller en immobilier at Century21
Kery-Mathis LALANDEKery-Mathis LALANDE
Agent commercial immobilier at Century21Agent commercial immobilier at Century21
Jacob MorrisonJacob Morrison
Store Associate at City electric supplyStore Associate at City electric supply