Gazal Joshi
Port Coquitlam,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Facilities and Materiel Officer
Office Of Suprintendent Of Financial Services
Vancouver, BC
09.2023 - 06.2024
- Provide facilities like rearranging and equipping the office space at the beginning/end of each day
- Performing ad-hoc administrative tasks as required to support the facilities group.
- Troubleshooting computer and video conferencing equipment
- Employee Experience- Answering questions about the office,workstations,technology
- Activley engaging employees to offer assistance and collect Feedback.
- Part of Building Emergency Evacuation Team to check the 2- stage fire bell and get ready to evacuate and walk around the floor when the fire bell goes off to identify anyone left and report the incident.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Manager
Bikini Village
Burnaby, BC
12.2022 - 12.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Monitored staff performance and addressed issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Coordinated promotional events to bring in customers and highlight business features.
- Guided customers through troubleshooting, navigating company site and using services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed scheduling, training and inventory control.
Customer Service Representative
western lite distribution
Coquitlam, BC
06.2022 - 12.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Store Manager
dollarama
Vancouver, BC
06.2017 - 09.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sandwich Artist
subway
Vancouver, BC
09.2014 - 10.2017
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Gas Station Attendant
chevron
Vancouver, BC
09.2016 - 03.2017
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Supervised front desk operations, cash handling, transactions and customer service tasks.
Education
Associate of Arts - Psychology
Alexander College
01.2016
High School Diploma -
St. Francis Convent School
04.2013
Skills
- Employee supervision and motivation
- Team-oriented
- Accurate cash handling
- Reliable
- Employee training
- Outstanding communication skills
- Retail inventory management
- Shift checklists
- MS Office proficient
- Customer retention
- Recruiting and hiring
- Schedule management
- Office Administration
- Computer Proficiency
- Filing
- Documentation and Recordkeeping
- Scheduling and calendar management
Languages
English
Full Professional
Certification
- First aid level 1
Timeline
Facilities and Materiel Officer
Office Of Suprintendent Of Financial Services
09.2023 - 06.2024
Manager
Bikini Village
12.2022 - 12.2023
Customer Service Representative
western lite distribution
06.2022 - 12.2022
Store Manager
dollarama
06.2017 - 09.2022
Gas Station Attendant
chevron
09.2016 - 03.2017
Sandwich Artist
subway
09.2014 - 10.2017
Associate of Arts - Psychology
Alexander College
High School Diploma -
St. Francis Convent School