Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ga Young Lee

Riverview,NB

Summary

Customer Service Representative bringing top-notch oral and written communication skills, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals. To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Server/Assistant Bartender

Crosswinds Restaurant And Bar In Royal Oaks
08.2023 - Current
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers' needs by refilling drinks, providing condiments, and addressing concerns.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Supported efficient service flow by accurately relaying guest orders to kitchen staff and promptly delivering completed dishes to tables.
  • Received consistently positive feedback from customers and management for exceptional attention to detail and commitment to excellent service.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by communicating with kitchen staff and coordinating efforts.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.

Library Student Assistant

Mount Allison Alfred Whitehead Music Library
10.2022 - 04.2023
  • Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
  • Assisted patrons with locating resources for their research and educational needs, enhancing their overall library experience.
  • Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
  • Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
  • Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
  • Organized circulation desk with over 10000 books and periodicals to be checked out

Beverage Server/Cashier Assistant

Chatime
02.2018 - 05.2021
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Maintained a clean and organized work environment, ensuring optimal patron service.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Utilized knowledge of menu items and ingredients to make personalized guest recommendations.
  • Stayed current on industry trends and emerging products, continuously enhancing beverage knowledge and expertise.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.

Server

Peoples Park Tower
05.2019 - 08.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Banquet Server/Banquet Bartender

Delta Hotels By Marriott Beausejour
10.2011 - 05.2016
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for a seamless guest experience.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth service flow during large-scale events.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Assisted in menu planning and drink selection for themed events, resulting in unique client and guest experiences.
  • Addressed customer inquiries or concerns promptly while maintaining professionalism under pressure during busy service periods.
  • Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
  • Checked ID cards and verified bar guests were of legal age.

Personal Babysitter

Unemployer
05.2009 - 05.2016
  • Enhanced child development by implementing age-appropriate activities and educational games.
  • Provided a safe environment for children, ensuring their well-being and security.
  • Collaborated closely with parents on specific needs, providing tailored care for each child based on individual preferences.
  • Offered creative solutions for behavioral issues, leading to improved family dynamics and stress reduction for parents.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Managed daily routines, including meal preparation and timely transportation to various activities.
  • Established strong relationships with families, fostering trust and open communication.
  • Supported children's emotional growth through compassionate listening and conflict resolution strategies.

VIP Server/VIP Bartender

FIFA Women's World Cup
05.2014 - 05.2015
  • Enhanced customer satisfaction by providing efficient and attentive VIP server services.
  • Increased venue revenue by upselling premium menu items and promoting special events.
  • Maintained a clean and inviting dining environment for VIP guests, ensuring their comfort and enjoyment.
  • Provided exceptional service to high-profile clientele, resulting in repeat business and positive word-of-mouth referrals.
  • Increased customer satisfaction by providing exceptional service and crafting personalized cocktails.
  • Enhanced guest experience through efficient multitasking and attending to multiple patrons simultaneously.
  • Developed innovative cocktail recipes, keeping the menu fresh and appealing to regular customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Waitress Trainee

Buffet Ashley
05.2012 - 12.2012
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.

Cook's Assistant

Bento Sushi
01.2010 - 06.2011
  • Worked with chef to prepare daily food specials and other supplies.
  • Prepared food orders to support waitstaff and other team members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expiration dates.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Followed food safety practices and sanitation guidelines.

Education

Bachelor of Music - Bachelor of Music

Mount Allison University
Sackville, NB
05.2023

High School Diploma -

Riverview High School
Riverview, NB
06.2011

Skills

  • Quality Control
  • Supply Restocking
  • Guest Relations Management
  • Basic Math
  • Order Management
  • Item Promotion
  • Teamwork and Collaboration
  • Flexible Schedule
  • POS System Operation
  • Attention to Detail
  • Performance Improvement
  • Willing to Learn
  • Heavy Lifting
  • Customer Service
  • Cash Handling
  • Positive and Friendly Attitude
  • Time Management
  • Professionalism

Languages

English
Full Professional
Korean
Native or Bilingual
Japanese
Limited Working

Timeline

Server/Assistant Bartender

Crosswinds Restaurant And Bar In Royal Oaks
08.2023 - Current

Library Student Assistant

Mount Allison Alfred Whitehead Music Library
10.2022 - 04.2023

Server

Peoples Park Tower
05.2019 - 08.2019

Beverage Server/Cashier Assistant

Chatime
02.2018 - 05.2021

VIP Server/VIP Bartender

FIFA Women's World Cup
05.2014 - 05.2015

Waitress Trainee

Buffet Ashley
05.2012 - 12.2012

Banquet Server/Banquet Bartender

Delta Hotels By Marriott Beausejour
10.2011 - 05.2016

Cook's Assistant

Bento Sushi
01.2010 - 06.2011

Personal Babysitter

Unemployer
05.2009 - 05.2016

Bachelor of Music - Bachelor of Music

Mount Allison University

High School Diploma -

Riverview High School
Ga Young Lee